FY25 Interim Results Announcement SUSTAINABLE GROWTH --- Supercharged by GigaFast Solutions These materials have been prepared by HKBN Ltd. (the "Company") solely for use at this presentation and have not been independently verified. No representations or warranties, express or implied, are made as to, and no reliance should be placed on, the fairness, accuracy, completeness or correctness of the information or opinions presented or contained in these materials. William Yeung Executive Vice-chairman & Group ...

香 港 交 易 及 結 算 所 有 限 公 司 及 香 港 聯 合 交 易 所 有 限 公 司 對 本 公 告 的 內 容 概 不 負 責，對 其 準 確 性 或 完 整 性 亦 不 發 表 任 何 聲 明，且 表 明 不 會 就 本 公 告 全 部 或 任 何 部 分 內 容 所 導 致 或 因 依 賴 該 等 內 容 而 產 生 的 任 何 損 失 承 擔 任 何 責 任。 HKBN Ltd. 香港寬頻有限公司 （於開曼群島註冊成立的有限公司） （股份代號：1310） 截 至2025年2月28日 止 六 個 月 中 期 業 績 公 告 （除 另 有 說 明 外，本 公 告 所 載 有 的 全 部 財 務 數 字 均 以 港 元 列 示。） 香 港 寬 頻 有 限 公 司（「本 公 司」）董 事（「董 事」）會（「董 事 會」）欣 然 公 佈 本 公 司 及 其 附 屬 公 司（「本 集 團」）截 至2025年2月28日 止 六 個 月 的 未 經 審 核 綜 合 業 績。 本 業 績 乃 根 據 截 至2025年2月28日 止 六 個 月 的 未 經 審 核 綜 合 中 期 財 務 報 告 編 製，而 未 ...

Financial Performance - Revenue for the fiscal year 2024 reached HKD 10.7 billion[4] - Revenue for the fiscal year 2024 was HK$10.65 billion, a decrease from HK$11.69 billion in 2023[64] - Enterprise solutions revenue remained stable at HK$4.83 billion in 2024 compared to HK$4.83 billion in 2023[64] - Residential solutions revenue slightly decreased to HK$2.34 billion in 2024 from HK$2.39 billion in 2023[64] - Mobile and other products revenue dropped significantly to HK$1.63 billion in 2024 from HK$2.54 billion in 2023[64] - Net profit for 2024 was HK$10.28 million, a significant improvement from a loss of HK$1.27 billion in 2023[64] - Adjusted EBITDA increased to HK$2.36 billion in 2024 from HK$2.29 billion in 2023[64] - Adjusted free cash flow decreased to HK$620.15 million in 2024 from HK$763.25 million in 2023[64] - Net profit for the year increased significantly from a loss of 1,267,408 in 2023 to a profit of 10,277 in 2024, representing a change of over 100%[66] - Goodwill impairment decreased by 100% from 1,200,000 in 2023 to 0 in 2024[66] - EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) increased slightly from 2,289,914 in 2023 to 2,364,759 in 2024[66] - Adjusted free cash flow decreased from 763,249 in 2023 to 620,145 in 2024[66] - Residential ARPU (Average Revenue Per User) increased by 2% from $179 in 2023 to $182 in 2024[68] - Total revenue for the fiscal year 2024 decreased by 9% to 10.651 billion[71] - Enterprise solutions revenue decreased slightly by 1% to 6.675 billion, with enterprise service revenue (excluding international telecom services) growing by 1%[71] - Residential solutions revenue decreased by 2% to 2.344 billion, with a strategic focus on direct subscriptions and reducing resale business[73] - The company achieved a profit of 10 million yuan in FY2024, reversing a loss of 1.267 billion yuan in FY2023[74] - EBITDA increased by 3% year-on-year to 2.365 billion yuan, driven by operational improvements and reduced operating expenses[74] - Adjusted free cash flow decreased by 19% year-on-year to 620 million yuan, mainly due to increased net interest paid and reduced operating cash inflows[75] - Cash and cash equivalents totaled 1.217 billion yuan as of August 31, 2024, with total debt at 11.528 billion yuan, resulting in a net debt level of 10.311 billion yuan[79] - The company's net debt to EBITDA ratio was 4.9x as of August 31, 2024, compared to 5.1x in the previous year[80] - The company proposes a final dividend of 16.5 cents per share for the fiscal year ending August 31, 2024, compared to 20 cents per share in the previous year[98] - The company's distributable reserves as of August 31, 2024, amounted to 4,802,950,000 HKD, down from 4,870,698,000 HKD in 2023[101] - The company will pay 27,608,165 HKD to the holders of the seller loan notes based on the final dividend of 16.5 cents per share[99] ESG and Sustainability - Electricity consumption decreased by 14% compared to the fiscal year 2022[5] - Scope 1 and Scope 2 emissions were reduced by 19.24% compared to the fiscal year 2022[6] - The company successfully reduced electricity consumption by 14% in FY2024 compared to FY2022, aligning with ESG goals[43] - The proportion of women in technical roles reached 25.7%, close to the target of 27% by FY2025[43] - The average failure rate in phishing assessments was 1.49% in FY2024, below the target of 2%[43] - Residential network service downtime decreased by 11.3% in FY2024 compared to FY2022, nearing the 14% reduction target[45] - The company launched Aegis Intelligence, an upgraded network monitoring platform to enhance cybersecurity and governance[43] - 70% of general service contracts were processed electronically in FY2024, improving customer experience[43] - The company distributed ESG questionnaires to selected SME suppliers in FY2024 to assess their ESG performance[45] - The company's climate action targets were approved by the Science Based Targets initiative (SBTi)[43] - The overall care score in the employee care survey reached 66% satisfaction in FY2024, approaching the 70% target[43] - The company aims to increase female representation on the board to over 50% in the coming years[45] - The company maintained an AAA rating in the MSCI ESG Ratings since December 2022, placing it among the top 14% of global telecommunications companies[47] - The company achieved a AA+ rating in the Hang Seng Sustainability Index, reinforcing its position as a leader in ESG in Hong Kong[47] - The company successfully reduced electricity consumption by 14% in FY2024 compared to FY2022, meeting its ambitious target[53] - The company's ESG governance is integrated across all levels, including the Board of Directors, ESG Committee, and ESG Working Group[52] - The company's ESG strategy is executed by business departments, which coordinate and review progress across various ESG areas[54] - The company engages with stakeholders through multiple channels, including customer satisfaction surveys, investor meetings, and community projects[56] - The company's ESG reporting adheres to the ESG Reporting Guide of the Listing Rules, SASB Telecommunications Standards, and TCFD recommendations[50] - The company aligns its work with the United Nations' 2030 Sustainable Development Goals (SDGs) to contribute to long-term prosperity for people and the planet[50] - The company's Board of Directors oversees and is responsible for the ESG strategy, development, and performance[55] - The company's ESG Committee provides recommendations on ESG-related frameworks and business models, and oversees communication and disclosure matters[52] - The company's recent science-based carbon reduction targets have been approved by SBTi[58] - The board's gender diversity has improved, with female representation exceeding 50% at the time of the report[58] - The company has completed its first physical and transitional climate scenario analysis, identifying climate-related risks and opportunities[59] - The company achieved a 14% reduction in electricity usage in FY2024 compared to FY2022, aligning with senior management's ESG-related compensation goals[195] Network and Service Expansion - The company's network coverage reached 2.6 million households and 200 commercial buildings, including 100% Grade A and Grade B properties[4] - The company launched Hong Kong's first 25Gbps broadband service, enhancing its ICT solutions for enterprise customers[2] - The company launched 10Gbps to 25Gbps services in its high-margin FTNS business, offering speed and latency guarantees to meet regulatory requirements and enhance customer acquisition and retention[11] - The company introduced a diversified IT services portfolio, including hybrid and multi-cloud solutions, and the HKBNCare+ IT-as-a-Service plan for enterprise customers[11] - In the residential market, the company focused on increasing Average Revenue Per Household (ARPH) by offering OTT video content, home insurance, and healthcare services[11] - The company expanded its competitive edge by providing data card services to 7.5 million citizens in Hong Kong, avoiding direct competition with traditional mobile operators[11] - Introduced the latest 25G PON technology, bringing Hong Kong into a new era of high-speed connectivity[32] - Transformed the internal network operations center into a Network Operations Center as a Service provider, benefiting Hong Kong's digital community and enterprises[32] - Successfully led the transformation from a broadband service provider to a popular quadruple-play service provider in Hong Kong[35] - Managed 25% of the company's Hong Kong residential business revenue as the "District CEO" for the Kowloon East region[35] - Launched Hong Kong's first 25Gbps fiber broadband service, offering speeds 25 to 250 times faster than current standards, enabling seamless experiences for Wi-Fi 8, 8K video, AI, AR, and VR applications[163] - Introduced Aegis Intelligence, an upgrade to the AegisInsight network performance monitoring platform, integrating generative AI for real-time network diagnostics and proactive management, serving over 1,000 companies and institutions[164] - Launched Multi-Cloud Connect, Hong Kong's first comprehensive cloud delivery service, providing high-speed, secure, and visible connections to major public clouds, addressing operational complexity and cost efficiency for 98% of enterprises adopting multi-cloud strategies[165] - Became Hong Kong's first certified Alibaba Cloud Landing Zone partner, offering tailored cloud solutions for efficient cloud navigation, security compliance, and cost control[166] - SHOP-IN-A-BOX solution introduced, providing retailers with a one-stop IT solution for simplified network connectivity, enhanced security, and improved operational efficiency through IoT and advanced applications[168] - OFFICE-IN-A-BOX solution enhances hybrid work efficiency with advanced communication and productivity tools, focusing on meeting room and digital communication equipment, secure data storage, physical security, and network security[169] - HKBNCare+ sold nearly 40,000 tokens in FY2024, equivalent to approximately 40,000 hours of IT services, supporting SMEs with comprehensive IT services[170] - Hong Kong Broadband Network became the first in Asia to achieve all seven professional certifications under Fortinet's Engage program, enhancing digital transformation support capabilities[171] - AegisConnect AI, launched in November 2023, leverages Palo Alto Networks' Cortex XDR technology to provide advanced network protection and threat response[172] - RUCKUS AI Wi-Fi managed service reduces problem resolution time by up to 70% and IT staff handling time by 60%, offering enhanced network performance and seamless user experience[174] - The exclusive four-in-one medical service plan, in partnership with Bowtie, offers unlimited video consultations, home delivery of medicines, annual health check-ups, flu vaccinations, and bi-annual dental services for HK$99 per month[175] - Strategic partnership with AXA Hong Kong and Macau provides combined home broadband and home insurance services, offering a one-stop solution for home protection[176] - Priority Plus home Wi-Fi solution, in collaboration with TP-Link, integrates 2000M fiber broadband with advanced network management, starting at HK$248 per month[177] - N mobile, launched in December 2023, offers flexible data plans and innovative "pay-after-use" roaming data services to meet evolving consumer needs[178] - N mobile offers comprehensive mobile communication services for both local and overseas needs, providing a one-price solution with various partner benefits[179] - Hong Kong Broadband pioneered the first 100Mbps service in Hong Kong and launched the world's first 1Gbps residential broadband service in 2005, revolutionizing internet speed standards[181] - Hong Kong Broadband will launch Hong Kong's first 25Gbps broadband service in 2024, with full coverage expected by 2025, marking a significant leap in internet speed[182] - The 25Gbps service will enable ultra-smooth 8K video streaming, instant large file downloads, and zero-latency online gaming, transforming home entertainment and smart home operations[183] - For businesses, the 25Gbps service will redefine operations across industries, enabling real-time collaboration, AI, machine learning, and big data analytics to drive innovation and expansion[184] - Hong Kong Broadband's "Infinite One" strategy integrates fiber broadband, home phone, mobile, and OTT services, serving nearly 1 million residential customers, or one-third of Hong Kong households[186] - The company has partnered with AXA to offer home insurance as part of its service bundle, simplifying the moving process and providing additional home security[186] - Hong Kong Broadband introduced a comprehensive healthcare service plan, including unlimited video consultations, drug delivery, dental care, and vaccinations, starting at $99 per month[187] - The healthcare plan, developed in collaboration with Bowtie, redefines affordable and comprehensive health coverage, setting a new standard in the market[188] - N mobile offers customizable 5G and 4G plans tailored for travelers, providing competitive pricing and user rewards, revolutionizing the mobile communication landscape[189] - Priority Plus home Wi-Fi solution integrates TP-Link's Aginet network management platform with 2000M fiber broadband, ensuring seamless connectivity and advanced remote monitoring[190] Leadership and Organizational Changes - Samuel Hui led the launch of Hong Kong Broadband's mobile services in 2016, marking the company's first major expansion beyond broadband[28] - Hong Kong Broadband's mobile services became the fastest-growing mobile operator in Hong Kong, achieving over 2% penetration in the competitive postpaid mobile market within two years[28] - Samuel Hui was appointed as Digital Transformation President in 2020, leading the company's group-wide digital transformation strategy[28] - In 2021, Samuel Hui integrated Jardine One Solutions (JOS) into Hong Kong Broadband, combining strengths to offer comprehensive ICT solutions to enterprise customers[28] - By 2023, Samuel Hui was promoted to Strategy President - Enterprise Solutions, driving the productization and commercialization of Hong Kong Broadband's technical capabilities[28] - In 2024, Samuel Hui was appointed as Operations President, leading the ICT Beyond Strategy for Hong Kong Broadband's enterprise solutions[29] - Gabriel Leung, with over 30 years of experience in ICT, led Hewlett Packard Enterprise (HPE) Hong Kong and Macau to achieve significant revenue growth and won the HPE Asia Pacific Region of the Year Award in 2022[30] - Gabriel Leung successfully transformed Hong Kong Telecommunications International Holdings Limited from a telecom business to an innovative ICT services provider, achieving double-digit growth in 2016[31] - During his tenure at EMC Corporation from 1999 to 2015, Gabriel Leung contributed to a tenfold increase in company revenue[31] - Appointed as the Group President and COO in 2024, focusing on enhancing customer and shareholder experiences through innovation[38] - Previously served as Global Senior Vice President at EMC Corporation and Dell, leading strategic expansion in Greater China[38] Employee and Compensation Initiatives - Female representation in technical roles increased to 5.7%[5] - The company trained approximately 10,000 employees through free cybersecurity phishing email drills[6] - The proportion of women in technical roles reached 25.7%, close to the target of 27% by FY2025[43] - The overall care score in the employee care survey reached 66% satisfaction in FY2024, approaching the 70% target[43] - 58.4% of managerial-level or above employees participated in the revised Co-Ownership Plan IV (CO4) by August 31, 2024, with incentives tied to company performance[196] - The company emphasizes fair and competitive compensation, including performance bonuses, retirement plans, and health benefits, aligned with market standards[197] - Initiatives to enhance employee well-being and work-life balance include mental health support and fostering a joyful workplace culture, with progress tracked against FY2025 goals[198] - The company celebrated its office relocation to Kwun Tong with a partnership with WEDO Global, supporting social enterprises and recognizing long-serving employees[200] Shareholder and Investment Information - Canada Pension Plan Investment Board holds 182,405,000 shares, representing approximately 13.91% of the company's total issued share capital[111] - GIC Private Limited holds 91,913,760 shares, representing approximately 7.01% of the company's total issued share capital[111] - TPG GP A, LLC holds 144,966,345 shares, representing approximately 11.05% of the company's total issued share capital[111] - Michael ByungJu KIM and Bryan Byungsuk MIN each hold 144,966,345 shares, representing approximately 11.05% of the company's total issued share capital[111] - GIC Private Limited holds 91,913,760 shares, representing approximately 7.0% of the company's total issued shares[112] - TPG Group entities hold 144,966,345 directly issued shares and 83,661,106 related shares (due to convertible instruments)[112] - Michael ByungJu KIM and Bryan Byungsuk MIN each hold 144,966,345 directly issued shares and 83,661,106 related shares through Twin Holding Ltd[113] - As of August 31, 2024, the company has issued a total of 5,251,862 reward shares under the Co-Investment Plan II, representing 0.40% of the weighted average number of issued shares[127] - 414,804 shares remain available for future grants under Co-Investment Plan II, representing approximately 0.03% of total issued shares as of August 31, 2024[122] - The company allocated 5,666,666 shares (0.43% of total issued shares) to the trustee of Co-Investment Plan II at the time of listing[122] - Co-Investment Plan II has a matching ratio of 7:3 (7 shares purchased for 3 restricted share units granted)[123] - No restricted share units were granted, canceled, vested, or lapsed during the year ending August 31, 2024 under Co-Investment Plan II[127] - Co-Investment Plan III Plus expired in October 2023 without any restricted share units being granted, forfeited, or vested[128] - The purpose of Co-Investment Plan III Plus included supporting charitable projects in Hong Kong and aligning with the company's mission of "Building a Better Home"[129] - The maximum number of shares available for issuance under the Co-ownership Plan III Plus is 44,367,647 shares, representing 3.0% of the issued shares at the time of approval[134] - No restricted share units have been granted under the Co-ownership Plan III Plus since its inception, and as of the report date, 0% of the issued shares are available for issuance under this plan[134] - The Co-ownership Plan III Plus expired in October 2023, and no restricted share units were granted, forfeited, vested, or lapsed due to the company's cumulative adjusted distributable cash per share falling below the minimum level of HKD 2.53 for the 2019-2021 fiscal years[139] - The revised and restated Co-ownership Plan IV allows for a maximum of 36,973,039 shares, representing approximately 2.50% of the issued shares on a fully

版 H O N G K O N G BROADBAND NETWORK HKBN Ltd. 香港寬頻有限公司 (於開疊群島註冊成立的有限公司) 殷份代號 : 1310 aaaaaaaaaaaaaa aaaaaaaaaaaaa ססססטסססססס OLIANA Global SIM 邁步超越 建成為ICT領袖 重 all 0 中期報告2024 | --- | --- | --- | --- | --- | --- | |--------------------|-------|--------|-------|-------|-------| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 0000000000 aaaaaaa | | OFFICE | | | | | | | | | | | | | | | | | | | | | | | | | 除另有説明外・本報告所載所有財務數字均以港元列示・ 本報 ...

香 港 交 易 及 結 算 所 有 限 公 司 及 香 港 聯 合 交 易 所 有 限 公 司 對 本 公 告 的 內 容 概 不 負 責，對 其 準 確 性 或 完 整 性 亦 不 發 表 任 何 聲 明，且 表 明 不 會 就 本 公 告 全 部 或 任 何 部 分 內 容 所 導 致 或 因 依 賴 該 等 內 容 而 產 生 的 任 何 損 失 承 擔 任 何 責 任。 HKBN Ltd. 香港寬頻有限公司 （於開曼群島註冊成立的有限公司） （股份代號：1310） 截 至2024年2月29日 止 六 個 月 中 期 業 績 公 告 （除 另 有 說 明 外，本 公 告 所 載 有 的 全 部 財 務 數 字 均 以 港 元 列 示。） 香 港 寬 頻 有 限 公 司（「本 公 司」）董 事 會（「董 事 會」）欣 然 公 佈 本 公 司 及 其 附 屬 公 司（「本 集 團」）截 至2024年2月29日 止 六 個 月（「2024年 上 半 年」）的 未 經 審 核 綜 合 業 績。本 業 績 乃 根 據2024年 上 半 年 的 未 經 審 核 綜 合 中 期 財 務 報 告 編 製， 而 未 經 ...

量 K ONG H O N G K O N G BROADBAND NETWORK HKBN Ltd. 香港寬頻有限公司 (於剛曼群島註冊成立的有限公司) 股份代號 : 1310 ASSESSMENT CONSERVED aaaaaaaaaaaaaaaaa 00000000000000 aaaaaaaaaaaaa. 10000000000000 0000000000000 000000000 邁步超越 革成為ICT領袖 年報 2023 Global CIM aaaaaaaaaaa BBREARBRE H O N G K O N G BROADBAND NETWORK HKBN Ltd. 香港寬頻有限公司 歐語:球 甘多年來 ·香港寬頻從電訊企業變革成為 ICT領袖。在邁步超越的過程中·我們從 連繫社會演變至積極推動社會的進步和發展。 透過提供技術·方案·服務·產品及體驗·我們已經 成為現代生活各個層面不可或缺的一部分。 邁步超越 從電訊企業變革成為ICT領袖 香港寬頻自初創以來，一直致力滿足客戶多方面的需要。我們的國際長途電話 （「IDD」）服務顛覆整個行業，讓我們踏上成功之路。隨著業務不斷發展，我們於 20 ...

香 港 交 易 及 結 算 所 有 限 公 司 及 香 港 聯 合 交 易 所 有 限 公 司 對 本 公 告 的 內 容 概 不 負 責，對 其 準 確 性 或 完 整 性 亦 不 發 表 任 何 聲 明，且 表 明 不 會 就 本 公 告 全 部 或 任 何 部 分 內 容 所 導 致 或 因 依 賴 該 等 內 容 而 產 生 的 任 何 損 失 承 擔 任 何 責 任。 HKBN Ltd. 香港寬頻有限公司 （於開曼群島註冊成立的有限公司） （股份代號：1310） 截 至2023年8月31日 止 年 度 全 年 業 績 公 告 （除 另 有 說 明 外，本 公 告 所 載 全 部 財 務 數 字 均 以 港 元 列 示。） 香 港 寬 頻 有 限 公 司（「本 公 司」）董 事（「董 事」）會（「董 事 會」）欣 然 公 佈 本 公 司 及 其 附 屬 公 司（「本 集 團」）截 至2023年8月31日 止 年 度 的 綜 合 業 績。 | --- | --- | |-------|------------------------------------------------------------ ...

Financial Performance - Total revenue for the six months ended February 28, 2023, was HKD 6,707,216, a decrease of 1.4% from HKD 6,803,050 in the same period last year[17]. - The adjusted net profit for the period was HKD 102,208, down 78.7% from HKD 479,790 year-on-year[17]. - The adjusted free cash flow for the period was HKD 367,648, a significant decrease from HKD 715,990 in the previous year[17]. - The company reported a 92% decline in profit for the period, amounting to HKD 23,238 compared to HKD 304,330 in the prior year[17]. - For the six months ended February 28, 2023, revenue decreased by 1% to HKD 67.07 billion, adjusted EBITDA decreased by 6% to HKD 11.96 billion, and adjusted free cash flow decreased by 49% to HKD 3.68 billion[22]. - The company reported a profit before tax of HKD 11,042 for the six months ended February 28, 2023, down from HKD 384,687 in the previous year[149]. - The company’s external customer reportable segment profit was HKD 1,132,008, a decrease of 13.2% from HKD 1,304,642[149]. - The company recorded a financing cost of HKD 324,445, significantly higher than HKD 106,420 in the previous year[149]. - The company’s total product revenue was HKD 3,161,818, down from HKD 3,287,782, a decrease of 3.8%[143]. Revenue Segments - The corporate solutions segment generated revenue of HKD 2,348,457, an increase of 2.5% from HKD 2,290,870 year-on-year[17]. - The mobile and other products segment saw revenue rise to HKD 2,122,087, up 6.5% from HKD 1,992,865 in the previous year[17]. - Enterprise solutions revenue increased by 3% to HKD 23.48 billion, primarily due to an increase in wholesale IDD revenue[22]. - Residential solutions revenue slightly decreased by HKD 27 million or 2% to HKD 11.97 billion amid intense market competition[22]. - Fixed telecommunications network services revenue was HKD 2,326,218, slightly up from HKD 2,322,403, reflecting a growth of 0.03%[143]. - International telecommunications services revenue increased by 17.5% to HKD 519,777 from HKD 442,584 year-on-year[143]. Cost and Expenses - Financing costs increased by 205% year-on-year to HKD 3.24 billion, mainly due to changes in fair value of interest rate swaps and increased interest expenses[22]. - Adjusted net profit decreased by 79% to HKD 1.02 billion, primarily due to increased financing costs and losses from joint ventures[23]. - The company incurred advertising and marketing expenses of HKD 186,987,000 for the six months ended February 28, 2023, compared to HKD 172,472,000 in the previous year, representing an increase of approximately 8.8%[151]. - The company’s depreciation expense for property, plant, and equipment was HKD 368,175,000 for the six months ended February 28, 2023, compared to HKD 355,454,000 in the same period of 2022, indicating an increase of about 3.5%[153]. Employee and Talent Management - The total number of permanent full-time employees increased by 3% to 4,834[22]. - The company has 4,834 full-time employees as of February 28, 2023, a slight decrease from 4,864 employees on August 31, 2022[29]. - The company organized 8 different recruitment days in collaboration with various NGOs to enhance diversity in hiring[79]. - The overall employee satisfaction rate increased to 65%, a 7% rise from the previous survey conducted in December 2021[73]. - The company emphasizes a culture of lifelong learning, offering tailored training programs to support career development[75]. - During the reporting period, the company provided approximately 39,000 hours of training to ensure employees are equipped with necessary skills and knowledge[76]. Customer Experience and Service Quality - Customer service hotline achieved an average response rate of 89% during the reporting period[102]. - The average time from customer request to installation completion was 1.1 days, with 99.96% of repair appointments scheduled within two working days[100]. - Customer satisfaction score for residential service channels averaged 5.78 out of 6 during the reporting period[103]. - The company implemented a complaint management system to address unresolved cases, aiming to resolve complaints within six working days[104]. - The average customer satisfaction score during the reporting period was 5 out of 6[107]. ESG and Community Engagement - The company achieved an MSCI ESG rating upgrade to AAA, placing it among the top 9% of telecommunications companies globally[16]. - The company aims to enhance its corporate and residential customer ESG capabilities, which is expected to create more opportunities[15]. - The company is committed to continuous improvement and innovation in its service offerings to adapt to the competitive landscape[44]. - The company provided 500 free broadband internet connections for 24 months to underprivileged groups through partnerships with three social welfare organizations[90]. - A free cybersecurity risk assessment was conducted for 50 social welfare organizations, revealing that 32% faced medium to high risks of cyberattacks[87]. Network and Infrastructure Development - The company has invested hundreds of billions of HKD in network infrastructure since 1995, enhancing its competitive advantage in the ICT sector[6]. - The company aims to enhance its network infrastructure and service coverage to provide superior connectivity and value to customers[34]. - The company expanded its fiber network coverage by adding 30,186 residential units and 27 commercial buildings during the reporting period, bringing total coverage to approximately 2,543,000 households and over 8,000 commercial buildings[120]. - The company upgraded its GPON platform to enhance service sustainability and is developing XGS (10G) PON for new services[121]. Strategic Initiatives and Future Outlook - The company expects a J-shaped recovery trend to continue, with significant improvements anticipated in the second half of 2023 compared to the first half[24]. - The company aims to create a one-stop ecosystem for customers, allowing them to enjoy integrated billing benefits through a diverse range of services and products[45]. - The company is collaborating with OpenRice to enhance its O2O dining technology services, facilitating expansion into other Asia-Pacific markets, including Singapore and Japan[52]. - The company anticipates growth opportunities in mainland China following the lifting of COVID-19 restrictions, with plans to recruit new talent and establish offices in major cities[57]. Governance and Compliance - The company has established a strict policy regulating the collection, use, and management of customer data, ensuring confidentiality and compliance with privacy regulations[111]. - The company received a warning from the Hong Kong Privacy Commissioner in January 2023 regarding a privacy-related case and has taken necessary actions to prevent future occurrences[112]. - The company ensures that all marketing materials comply with relevant laws and regulations, with prior approval from legal and senior management teams[106]. - The company has implemented a supplier code of conduct since December 2020, ensuring compliance with governance, labor conditions, health and safety standards, and environmental protection[130].

香 港 交 易 及 結 算 所 有 限 公 司 及 香 港 聯 合 交 易 所 有 限 公 司 對 本 公 告 的 內 容 概 不 負 責，對 其 準 確 性 或 完 整 性 亦 不 發 表 任 何 聲 明，且 表 明 不 會 就 本 公 告 全 部 或 任 何 部 分 內 容 所 導 致 或 因 依 賴 該 等 內 容 而 產 生 的 任 何 損 失 承 擔 任 何 責 任。 HKBN Ltd. 香港寬頻有限公司 （於開曼群島註冊成立的有限公司） （股份代號：1310） 截 至2023年2月28日 止 六 個 月 中 期 業 績 公 告 （除 另 有 說 明 外，本 公 告 所 載 有 的 全 部 財 務 數 字 均 以 港 元 列 示。） 香 港 寬 頻 有 限 公 司（「本 公 司」）董 事 會（「董 事 會」）欣 然 公 佈 本 公 司 及 其 附 屬 公 司（「本 集 團」）截 至2023年2月28日 止 六 個 月（「2023年 上 半 年」）的 未 經 審 核 綜 合 業 績。本 業 績 乃 根 據2023年 上 半 年 的 未 經 審 核 綜 合 中 期 財 務 報 告 編 製， 而 未 經 ...

Financial Performance - Revenue for the fiscal year reached HKD 11.6 billion, representing a 1% growth[4] - Adjusted net profit increased by 2%, with EBITDA growth of 20%[4] - Revenue for the last quarter was reported at $200 million, representing a 15% increase compared to the previous quarter[39] - The company has set a future outlook with a revenue guidance of $850 million for the next fiscal year, indicating a projected growth of 10%[38] - The company reported a significant increase in user data, with a year-over-year growth of 25% in active subscribers, reaching 1.5 million users[36] - The company reported a significant increase in user data, with a growth rate of 15% year-over-year in active subscribers[41] - The management team highlighted a revenue increase of 20% for the fiscal year, reaching HKD 1.5 billion[41] - Total revenue for the year ended August 31, 2022, was HKD 11,626,164, representing a 1% increase from HKD 11,463,745 in the previous year[78] - Adjusted net profit increased by 20% to HKD 904,875 from HKD 755,975 year-over-year[78] - Adjusted EBITDA rose by 2% to HKD 2,609,053 compared to HKD 2,568,507 in the prior year[79] Market Position and Strategy - The residential broadband service market share was 34% as of July 31, 2022, while the commercial broadband service market share was 37%[4] - The company achieved a customer base covering over 2.5 million households, including 8,000 commercial buildings[4] - The total IT spending in the enterprise market in Hong Kong is estimated to be approximately HKD 87 billion, indicating significant market potential for the company's services[25] - The company aims to enhance its ICT service offerings across Hong Kong, Macau, mainland China, Singapore, and Malaysia[11] - The company is actively pursuing market expansion strategies, targeting a 20% increase in market share within the next two years[35] - Future outlook includes an expansion strategy targeting a 25% increase in market share over the next three years[46] - The company has successfully integrated New World Telecom, WTT, and JOS, positioning itself as the second-largest telecommunications and a strong ICT system integration service provider in the market[25] - The company expects its mainland business to potentially double in the next three years under a solid growth strategy[26] Innovation and Technology - The company provides a comprehensive range of services, including high-speed fiber broadband, Wi-Fi management, and digital solutions for both residential and enterprise customers[19][20] - Research and development investments have increased by 30%, focusing on innovative technologies to improve service delivery[34] - The company is investing in new technology development, with a budget allocation of HKD 200 million for R&D in the upcoming fiscal year[47] - The company is focusing on innovation and technology development, investing significantly in R&D to enhance product offerings and customer experience[169] - The company is establishing a new "professional as a service" model to meet the increasing demand for IT services, including device repair and network troubleshooting[158] Customer Experience and Satisfaction - The company aims to achieve a customer satisfaction rate of 90% by the end of the fiscal year[46] - A new customer loyalty program is set to launch, expected to increase customer retention rates by 15% over the next year[37] - The company is committed to continuous improvement in customer service and is prepared to offer innovative solutions to support business growth[108] - The company is actively enhancing customer experience through digital services and innovative solutions to meet evolving customer demands[108] Environmental, Social, and Governance (ESG) - The management team emphasized the importance of environmental, social, and governance (ESG) initiatives, aiming for a 40% reduction in carbon emissions by 2025[38] - The company aims to achieve a cumulative success rate of at least 88% in the special reward program related to ESG, focusing on talent sharing and risk-sharing[57] - The company plans to increase the proportion of women in technical positions to 18% or above[57] - New ESG-themed solutions will be launched annually to address market needs[57] - The company has established a new advisory board to enhance strategic decision-making, comprising industry experts with over 25 years of experience[39] - The company adheres to the reporting principles outlined in the ESG guidelines and SASB standards, ensuring transparency and accountability in its disclosures[61] - The board of directors oversees the overall ESG strategy and performance, with members receiving annual training to enhance their knowledge in this area[63] - The ESG committee is responsible for reviewing and monitoring the company's ESG strategies and risk management policies[64] Employee Engagement and Culture - Employee satisfaction score reached 65% in the talent care survey[5] - The representation of women in technical positions stands at 12.5%[6] - The company emphasizes a unique culture of shared interests and risk, fostering a collaborative environment among its talent[14] - The company is focused on maintaining strong relationships with stakeholders and providing professional development opportunities for its talent[103] - The company has adopted four employee share plans to attract and retain skilled talent, with the latest plan (Plan IV) adopted on October 21, 2021[126] - The company’s unique stock ownership culture offers employees a chance to benefit as shareholders, aligning their interests with the company's objectives[195] - The company emphasizes fair and competitive compensation, with annual reviews to align salaries with employee performance and market trends[199] Acquisitions and Partnerships - The company is exploring potential mergers and acquisitions to enhance its competitive position, with a budget of $100 million allocated for this purpose[36] - HKBN has established a strategic partnership with StarHub, acquiring 60% stakes in HKBN JOS Singapore and HKBN JOS Malaysia, enhancing competitiveness through cross-selling and additional sales skills[163] - The company aims to strengthen partnerships with world-class suppliers to expand coverage in key market segments and accelerate business growth[88] - The company has engaged in a series of acquisitions, including cloud solution experts and top system integrators, to enhance its technology and infrastructure capabilities[160] Operational Efficiency - The company is focused on transforming its enterprise business and enhancing system integration capabilities[82] - The company is adjusting internal workflows to make processes faster, more accurate, and more efficient to meet growth demands[157] - The company has implemented internal controls and training to ensure compliance with various applicable laws and regulations, including the Telecommunications Ordinance and the Competition Ordinance[110][113] - The company has established a framework for monitoring supplier performance and addressing any issues proactively[109]