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Verizon Outage: Network Gives Customers $20 Credit After 10-Hour Disruption
Forbes· 2026-01-15 15:55
Core Viewpoint - Verizon experienced a nearly 10-hour outage affecting hundreds of thousands of customers, leading to a $20 credit offer for those impacted [1][4]. Group 1: Outage Details - The outage lasted nearly 10 hours, impacting hundreds of thousands of users who were unable to access wireless internet and phone services [1]. - User outage reports peaked at nearly 173,000 on downdetector, decreasing to around 120,000 shortly after [2]. - The cause of the disruption remains unknown, but Verizon stated there was "no indication of a cyberattack" [2]. Group 2: Customer Compensation - Verizon announced a $20 account credit for affected customers, which can be redeemed through the myVerizon app [2][4]. - Customers will receive a text message when the credit is available, and this amount is said to cover multiple days of service [4]. Group 3: Impact on Emergency Services - The outage affected emergency notifications in New York City and Washington D.C., with reports of users unable to connect to 911 services [4]. - AlertDC advised users to connect using devices from other carriers or landlines in case of emergencies [4]. Group 4: Other Network Issues - Reports indicated that AT&T and T-Mobile experienced problems around the same time, but the spike in outage reports was significantly lower, peaking at around 1,800 [5]. Group 5: Historical Context - Verizon last faced multi-state disruptions in August 2025, with over 10,000 outages reported during that incident [7].
Verizon offers $20 credit to customers affected by massive wireless outage
Reuters· 2026-01-15 15:33
Core Insights - Verizon Communications is providing a $20 credit to hundreds of thousands of customers affected by a 10-hour outage [1] Group 1 - The outage occurred on Wednesday and was attributed to unspecified causes [1]
Verizon's Hourslong Wireless Outage Tied to Software Update
WSJ· 2026-01-15 15:26
Group 1 - The company announced it would provide a $20 credit to customers impacted by the service interruption that occurred on Wednesday [1]
威瑞森在10小时中断后恢复服务
Xin Lang Cai Jing· 2026-01-15 15:01
Group 1 - Verizon (VZ) experienced a 1.2% decline in early trading on Thursday following the announcement that it has resolved a nationwide wireless network outage in the U.S. [1][2] - The company will provide account credits to affected users as compensation for the service disruption [1][2] - During the outage, Krispy Kreme (DNUT) offered free donuts to customers [1][2]
Verizon outage may have been triggered by New Jersey server failure: report
New York Post· 2026-01-15 14:37
Core Insights - Verizon experienced a significant nationwide outage attributed to a suspected server failure in New Jersey, affecting over 178,000 customers and disrupting services including 911 calls [1][5][10] Group 1: Outage Details - The outage began on Wednesday afternoon and continued into the late night, leading to widespread complaints from customers across the country [2][6] - Reports indicated that customers faced issues such as phones stuck in SOS mode, dropped calls, and loss of mobile data, particularly in major cities like New York City, Atlanta, Charlotte, and Houston [6][10] - By midafternoon on Wednesday, the number of outage reports decreased to below 60,000 as service began to gradually return [6] Group 2: Company Response - Verizon acknowledged the disruption and stated that service was restored after engineers worked overnight to resolve the issue [11] - The company offered account credits to affected customers and encouraged them to restart their devices if they continued to experience problems [11] - Verizon expressed sincere apologies for the disruption caused to its customers [11]
Wall Street Breakfast Podcast: TSMC, Lam Research Rally
Seeking Alpha· 2026-01-15 12:00
Company Performance - Taiwan Semiconductor (TSM) reported a net profit of NT$506 billion (US$16 billion) for the October-December quarter, marking a 35% increase year-over-year, surpassing analysts' expectations. The company plans to increase its capital expenditure budget to US$52 billion to US$56 billion for 2026, up from approximately US$40 billion last year [4] - Lam Research (LRCX) saw a 6% increase in stock price, with Stifel forecasting a 10% to 15% increase in wafer fabrication equipment spending for calendar year 2026, translating to a year-over-year increase of US$10 billion to US$15 billion, primarily driven by advanced foundry/logic and DRAM [5] Service Disruptions - Verizon (VZ) restored its network services after a nationwide outage that affected over 171,000 customers, primarily due to loss of mobile signal. The company plans to issue account credits to impacted customers [6][7] New Financial Products - Bilt introduced three new credit cards under the Bilt Card 2.0 name, offering a 10% introductory APR for 12 months. The cards are designed to provide rewards on rent and mortgage payments [8][9] - The Bilt Palladium Card has an annual fee of US$495, offering 2x points on everyday spending and a 50,000 sign-up bonus. The Bilt Obsidian Card, with a US$95 annual fee, offers 3x points on dining and groceries, while the Bilt Blue Card has no annual fee and offers 1x points on everyday spending [10][11]
Wall Street Breakfast Podcast: TSMC, Lam Research Spark Early Market Rally
Seeking Alpha· 2026-01-15 12:00
Company Performance - Taiwan Semiconductor (TSM) reported a net profit of NT$506 billion (US$16 billion) for the October-December quarter, marking a 35% increase year-over-year, surpassing analysts' expectations. The company plans to increase its capital expenditure budget to US$52 billion to US$56 billion for 2026, up from approximately US$40 billion last year [4] - Lam Research (LRCX) saw a 6% increase in stock price, with Stifel forecasting a 10% to 15% increase in wafer fabrication equipment spending for calendar year 2026, translating to a year-over-year increase of US$10 billion to US$15 billion, primarily driven by advanced foundry/logic and DRAM [5] Service Disruptions - Verizon (VZ) restored its network services after a nationwide outage that affected over 171,000 customers, primarily due to loss of mobile signal. The company plans to issue account credits to impacted customers [6][7] New Financial Products - Bilt introduced three new credit cards under the Bilt Card 2.0 name, offering a 10% introductory APR for 12 months. The cards are designed to provide rewards on rent and mortgage payments [8][9] - The Bilt Palladium Card has an annual fee of US$495, offering 2x points on everyday spending and a 50,000 sign-up bonus. The Bilt Obsidian Card, with a US$95 annual fee, offers 3x points on dining and groceries, while the Bilt Blue Card has no annual fee and offers 1x points on everyday spending [10][11]
T-Mobile mocks Verizon as outage impacts rival's customers nationwide
Fox Business· 2026-01-14 22:17
Core Viewpoint - T-Mobile took the opportunity to highlight its operational network while poking fun at Verizon during a widespread service outage affecting Verizon customers across the country [1][2]. Group 1: T-Mobile's Response - T-Mobile reassured its customers that its network was fully operational and that they might experience difficulties reaching Verizon users due to the outage [2]. - The company emphasized the importance of reliable connectivity and expressed its commitment to keeping customers connected [2]. Group 2: Verizon's Outage Details - Verizon confirmed that some users were experiencing issues with both voice and data services, acknowledging the outage [4]. - The outage tracking website Downdetector reported a peak of 172,980 outage reports around 12:30 p.m. ET, which decreased to 120,628 by 1:22 p.m. ET, and further to 67,646 by 2:36 p.m. ET [7]. - Verizon's engineers are actively working to identify and resolve the issues impacting their services [7]. Group 3: Market Impact - The stock performance showed Verizon Communications Inc. (VZ) at $39.83 with a change of +2.12% and T-Mobile US Inc. (TMUS) at $192.02 with a change of +1.24% [8].
Verizon Outage Hits Around 175,000 Customers
CNET· 2026-01-14 22:16
Core Insights - Verizon experienced a significant service outage affecting approximately 175,000 customers, with reports indicating that some devices were stuck in SOS mode [2][3] - The company acknowledged the issue and stated that engineering teams are actively working to resolve the service interruptions as quickly as possible [2][4] - User reports peaked at over 180,000 on Downdetector, indicating widespread impact on service availability [3] Service Impact - The outage primarily affected wireless voice and data services, leading to difficulties in making calls and using data for many customers [4] - Some users reported intermittent service restoration, only to lose connectivity again shortly after [3][4] - Verizon's official communication emphasized their commitment to restoring service and addressing the ongoing issues [2][4]
Verizon's outage may have annoyed users, but it didn't bother investors
MarketWatch· 2026-01-14 21:36
Core Insights - Verizon's stock experienced an increase on Wednesday, despite reports indicating widespread outages of the company's wireless service [1] Company Summary - Verizon's stock performance is notable as it rose amidst negative news regarding service outages, suggesting potential investor confidence or market dynamics at play [1]