Financial Data and Key Metrics - Q1 total revenue was $1.105 billion, up 3% YoY and 5% in constant currency, exceeding guidance by $20 million [96] - Enterprise business grew 13% YoY, representing 57% of total revenue, up from 52% a year ago [96] - Number of Enterprise customers grew 9% YoY to approximately 215,900 [97] - Trailing 12-month net dollar expansion rate for Enterprise customers was 112% [97] - Non-GAAP gross margin was 80.5%, exceeding the long-term target [119] - Operating cash flow was $418 million, and free cash flow was $397 million [124] Business Line Data and Key Metrics - Zoom Phone surpassed 10% of revenue in Q1 [119] - Online revenue stabilized, with average monthly churn decreasing to 3.1% from 3.6% YoY [120] - Contact Center and Zoom Virtual Agent are key focus areas, with investments in go-to-market strategies [19][185] - Workvivo acquisition is expected to enhance employee communication and engagement, with minimal immediate financial impact [200] Market Data and Key Metrics - Americas revenue grew 8% YoY, while EMEA and APAC declined by 8% and 5%, respectively, due to headcount reductions and currency impacts [121] - Enterprise customers contributing over $100,000 in trailing 12-month revenue grew 23% YoY, representing 29% of total revenue [97] Company Strategy and Industry Competition - AI is a key focus, with investments in generative AI to enhance productivity across the platform [115][116] - Federated approach to AI, leveraging partnerships with Anthropic and OpenAI, aims to deliver customized solutions [115][148] - Hybrid work remains a significant opportunity, with Zoom positioned to support evolving workstyles [164][184] - Price increases and buy flow optimizations have positively impacted Online revenue stabilization [120][188] Management Commentary on Operating Environment and Future Outlook - Management expects Online revenue to stabilize at approximately $480 million in Q2 and remain flat for the rest of FY24 [125] - FY24 revenue guidance is updated to $4.465 billion to $4.485 billion, representing 2% YoY growth [125] - Non-GAAP operating income is expected to be $1.63 billion to $1.65 billion, with a 37% margin [126] - Long-term focus on reaccelerating growth, particularly in Enterprise and Online segments, with investments in innovation and go-to-market strategies [56][204] Other Important Information - Legal settlement expected in Q2 or Q3, impacting cash flow outlook for FY24 [103][68] - R&D expense grew 25% YoY to $106 million, reflecting investments in AI and product expansion [99] - Sales and marketing expense grew 4% YoY to $278 million, while G&A expense declined 10% to $84 million [100] Q&A Summary Question: Impact of Microsoft Teams debundling on Zoom's collaboration strategy - Management believes the adjustment in Enterprise growth is due to internal reorganization rather than competition, with confidence in the new sales structure [6][26] Question: Monetization of generative AI and enterprise revenue deceleration - Generative AI features like Zoom IQ for Sales are monetized through new services and paid features, with multiple opportunities for upselling [193] - Enterprise revenue deceleration is attributed to sales reorganization and macro uncertainty, with expectations of reacceleration in the back half of the year [26][204] Question: Verticalization of AI solutions - AI solutions are being tailored for specific departments (e.g., sales, HR) and vertical industries (e.g., healthcare, legal), leveraging proprietary data for differentiation [144][182] Question: Impact of hybrid work on product opportunities - Hybrid work has created new use cases for Zoom, such as supporting multiple cameras in conference rooms and enhancing employee engagement through Workvivo [164][184] Question: Contact Center adoption and go-to-market strategy - Contact Center adoption is progressing, with a focus on hiring specialists and improving go-to-market execution [19][185] Question: Online segment stabilization and price increase impact - Online segment has stabilized due to price increases and buy flow optimizations, with churn rates improving to 3.1% [120][188] Question: Workvivo acquisition and revenue opportunity - Workvivo is seen as a long-term opportunity to enhance employee communication, with potential for cross-selling into existing customer base [190][191] Question: Margin outlook and investment priorities - Management expects margins to peak in the high 30s to 40% range, with potential for margin compression as investments in growth opportunities increase [195]

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ___________________________________________________________________ (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended January 31, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE TRANSITION PERIOD FROM TO Commission File Number 001-38865 __________________________________________ ...

Zoom Video Communications Q4 FY23 Earnings February 27, 2023 zoom Use of non-GAAP financial measures → In addition to the financials presented in accordance with U.S. generally accepted accounting principles ("GAAP"), this presentation includes the following non-GAAP metrics: Revenue in Constant Currency, non-GAAP gross profit, non-GAAP gross margin, non-GAAP R&D expense, non-GAAP S&M expense, non-GAAP G&A expense, non-GAAP operating margin, non-GAAP operating income, non-GAAP EPS, Free Cash Flow and Free C ...

Zoom Video Communications, Inc. (NASDAQ:ZM) Q4 2023 Earnings Conference Call February 27, 2023 5:00 PM ET Company Participants Kelcey McKinley - Online Event Consultant Tom McCallum - Head of Investor Relations Eric Yuan - Founder and Chief Executive Officer Kelly Steckelberg - Chief Financial Officer Conference Call Participants Fred Lee - Credit Suisse Michael Funk - Bank of America Meta Marshall - Morgan Stanley Mark Murphy - JPMorgan Quinton Gabrielli - Piper Sandler Rishi Jaluria - RBC Capital Market ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 (Exact name of registrant as specified in its Charter) ___________________________________________________________________ (State or other jurisdiction of incorporation or organization) ___________________________________________________________________ FORM 10-Q ___________________________________________________________________ (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE A ...

Zoom Video Communications, Inc. (NASDAQ:ZM) Q3 2023 Earnings Conference Call November 21, 2022 5:00 PM ET Company Participants Tom McCallum - Head, Investor Relations Eric Yuan - Founder and CEO Kelly Steckelberg - Chief Financial Officer Conference Call Participants Meta Marshall - Morgan Stanley Mark Murphy - JPMorgan Fred Lee - Credit Suisse Michael Turrin - Wells Fargo Kash Rangan - Goldman Sachs George Iwanyc - Oppenheimer Siti Panigrahi - Mizuho Sterling Auty - SVB Moffett William Power - Baird Matt S ...

| --- | --- | --- | --- | --- | --- | |---------------------------------------------------|-------|-------|-------|-------|-------| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Zoom Video | | | | | | | Communications Q3 FY23 Earnings November 21, 2022 | | | | | | | | | | | | | 1 zoom Use of non-GAAP financial measures 2 In addition to the financials presented in accordance with U.S. generally accepted accounting principles ("GAAP"), this presentation includes the following non-GAAP metrics: Rev ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 ___________________________________________________________________ FORM 10-Q ___________________________________________________________________ (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended July 31, 2022 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE TRANSITION PERIOD FROM TO Co ...

Hello, everyone. Thank you so much for joining us today. We'll be getting started here momentarily. Thank you for joining. And again, everyone, you are currently holding for today Zoom's Q2 FY23. Earnings release webinar, we'll get started here momentarily. Thank you so much for joining. Well, hello, everyone, and welcome to Zoom's Q2 FY23 earnings release webinar. As a reminder, today's webinar is being recorded. And now I will hand things over to Tom McCallum, head of investor relations. Tom, over to you. ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 ___________________________________________________________________ FORM 10-Q ___________________________________________________________________ (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended April 30, 2022 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE TRANSITION PERIOD FROM TO C ...