Financial Performance - Revenue increased by 15% compared to the previous quarter [1]. - Net profit margin improved to 12%, up from 10% last year [2]. - Operating expenses rose by 8% due to increased marketing efforts [3]. - Gross profit reached 500million,a20100 million share buyback program [4]. Customer Engagement - Customer satisfaction scores improved to 90%, up from 85% last year [1]. - A new loyalty program was launched, resulting in a 10% increase in repeat customers [2]. - Social media engagement grew by 30% due to targeted campaigns [3]. - Customer retention rate reached 95%, the highest in five years [4].