Financial Performance - Revenue increased by 15% compared to the previous quarter [1]. - Net profit margin improved to 12%, up from 10% last year [2]. - Operating expenses rose by 8% due to increased marketing efforts [3]. - Gross profit reached 500million,a20100 million in digital transformation over the next two years [4]. Customer Engagement - Customer retention rate improved to 85%, up from 80% last year [1]. - A new loyalty program was introduced, resulting in a 10% increase in repeat purchases [2]. - Customer service response time was reduced by 20% [3]. - Online customer engagement grew by 30% through social media campaigns [4].