Company Operations - As of December 31, 2024, Hertz operated approximately 11,200 vehicle rental locations globally across about 160 countries, making it one of the largest vehicle rental companies worldwide[36]. - The company had approximately 2,000 airport rental locations in the Americas RAC segment and approximately 1,500 in the International RAC segment as of December 31, 2024[46]. - Hertz's Americas RAC segment includes a substantial network of company-operated rental locations primarily in the U.S. and Canada, while the International RAC segment has a majority of locations in Europe[39]. - As of December 31, 2024, Hertz had approximately 3,000 off airport locations in the Americas RAC segment and approximately 4,700 in the International RAC segment[50]. - Off airport revenues comprised 34% of Hertz's worldwide vehicle rental revenues in both 2024 and 2023[45]. - The company employed approximately 26,000 persons as of December 31, 2024, with around 19,500 in the U.S. and 6,500 internationally[113]. Customer Experience - Hertz Gold Plus Rewards members accounted for approximately 30% of worldwide rental transactions for the year ended December 31, 2024[76]. - The Hertz brand is recognized for premium customer service and innovative offerings, including Hertz Gold Plus Rewards and Hertz Ultimate Choice[42]. - The company offers electronic rental agreements and returns, enhancing customer convenience and saving time[79]. - The ride share rental program allows longer-term vehicle rentals for drivers, contributing to the future of mobility strategy[80]. Financial Performance - The U.S. vehicle rental industry generated approximately 19.1 billion in estimated annual industry revenues for 2024, with significant operations in France, Germany, Italy, Spain, and the UK[109]. - The Asia Pacific region accounted for approximately $20.7 billion in estimated annual industry revenues for 2024, with major markets including Australia, China, Japan, and New Zealand[110]. - Franchisee arrangements contributed approximately 2% of worldwide vehicle rental revenues for the year ended December 31, 2024[92]. Sustainability and Environmental Initiatives - The company aims to reduce greenhouse gas emissions and enhance sustainability through investments in a diversified vehicle fleet, including electric vehicles (EVs) and fuel-efficient gas-powered vehicles[126]. - The company has established partnerships with ride-sharing companies to provide EVs to drivers, contributing to lower emissions[127]. - The company’s world headquarters in Estero, Florida is LEED Gold certified, and several other locations also meet LEED standards, enhancing energy and water efficiency[131]. - The company integrates environmental sustainability into its operations, focusing on resource conservation and waste reduction initiatives[129]. Risk Management - The company maintains excess liability insurance coverage to mitigate exposure to large liability losses, ensuring financial responsibility in its operations[139]. - The majority of vehicles in the fleet are non-program vehicles, exposing the company to increased residual value risk due to declining values[166]. - If vehicle residual values decline, the company may face substantial losses on vehicle sales and increased depreciation expenses[168]. - Disruptions in the global supply chain, particularly due to geopolitical conflicts, may adversely affect vehicle production volumes and delivery schedules[177]. - The company’s vehicle rental business is sensitive to reductions in business and leisure travel, which can be impacted by economic downturns and global health crises[183]. Compliance and Regulatory Risks - The company is subject to various governmental regulations, including those related to environmental protection and customer privacy, which impact its operations[151]. - Changes in government regulations could materially alter business practices and profitability, with potential impacts from new legislation and reinterpretation of existing laws[156]. - The company is subject to extensive environmental laws and regulations, which may lead to unpredictable future compliance costs[158]. - Compliance costs associated with evolving laws and regulations may adversely affect the company's results of operations and liquidity[234]. Cybersecurity and Data Protection - Cybersecurity threats are increasing in frequency and sophistication, posing risks to the company's information technology systems and potentially disrupting business operations[209]. - The company has invested in data protection and business continuity, but there is no assurance that these efforts will be fully successful against evolving cybersecurity threats[211]. - A cybersecurity incident could result in substantial harm, including major disruptions, loss of intellectual property, and significant remediation costs[213]. - The company maintains a cyber insurance policy, but there is no guarantee that coverage will be sufficient to address potential costs from cybersecurity incidents[215]. Employee Welfare and Corporate Responsibility - The company is committed to an inclusive workplace, emphasizing competitive salaries, comprehensive health insurance, and various employee benefits[120]. - The company’s employee relief fund provides immediate financial assistance to employees affected by natural disasters, showcasing its commitment to employee welfare[120]. - The company actively seeks to build sustainable relationships with diverse suppliers, emphasizing equal treatment and opportunities for minority-owned and woman-owned businesses[135]. - The company is committed to ethical operations and compliance with applicable laws, maintaining high standards of conduct across its business[134].
Hertz(HTZ) - 2024 Q4 - Annual Report