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Overstock.com(OSTK) - 2024 Q4 - Annual Report
OSTKOverstock.com(OSTK)2025-02-25 21:46

Corporate Changes and Branding - Beyond, Inc. changed its corporate name from Overstock.com, Inc. in November 2023 and transferred its common stock listing to the New York Stock Exchange [19]. - The company has undergone significant changes, including a rebranding from Overstock.com, Inc. to Beyond, Inc., and the acquisition of Bed Bath & Beyond and Zulily brands, which may lead to customer confusion and increased marketing costs [73]. Product and Service Offerings - The company offers a comprehensive array of products, with retail transactions fulfilled through a network of partners, reaching millions of product assortments [22]. - Beyond has entered into a collaborative partnership with Kirkland's Home brand to operate Bed Bath & Beyond neighborhood stores, enhancing market presence [21]. - The company actively cultivates relationships with manufacturers, distributors, and suppliers to ensure a diverse product offering, maintaining flexibility in supplier selection [23]. Customer Engagement and Experience - Beyond+ membership program and Welcome Rewards loyalty program enhance customer engagement and retention [21]. - The company emphasizes a simplified customer experience through a user-friendly interface and dedicated customer service [21]. - Effective marketing strategies are crucial for customer engagement and revenue generation, relying on email and search engine marketing [67]. Employee Relations and Development - The company reported approximately 610 full-time employees as of December 31, 2024, with a focus on maintaining good employee relations and high competition for qualified personnel [37]. - Beyond's total rewards philosophy includes competitive compensation programs designed to attract and retain employees, linking compensation to company performance [40]. - The company offers a competitive benefits package, including medical, dental, vision insurance, health savings accounts, and a generous 401(k) matching program [49]. - The corporate culture is performance-based, inclusive, and collaborative, contributing to high levels of employee engagement [51]. - The company emphasizes employee development through various resources, including online courses and mentoring programs [50]. Financial Performance and Challenges - The company reported an accumulated deficit of 740.5millionasofDecember31,2024,withsignificantlossesincurredfrom2022to2024,includingnoncashlossesonequitymethodinvestmentsandawritedownlossoncorporateheadquarters[77].Economicdownturns,inflation,andweaknessesintheU.S.housingmarkethaveadverselyaffectedthecompanysfinancialperformance,particularlyinsalesofhomerelatedproducts,whicharesensitivetoconsumerdiscretionaryspending[71].Revenuedecreasedby11740.5 million as of December 31, 2024, with significant losses incurred from 2022 to 2024, including non-cash losses on equity method investments and a write-down loss on corporate headquarters [77]. - Economic downturns, inflation, and weaknesses in the U.S. housing market have adversely affected the company's financial performance, particularly in sales of home-related products, which are sensitive to consumer discretionary spending [71]. - Revenue decreased by 11% in 2024 compared to 2023, primarily due to an 8% decrease in orders delivered and a 3% decrease in average order value [173]. - Gross profit decreased by 21% in 2024 compared to 2023, with gross margin declining to 20.8% from 23.4% [174]. Operational Risks and Compliance - The company faces intense competition from numerous online and traditional retailers, including Amazon and Wayfair [62]. - The company must adapt to evolving consumer preferences and technological advancements to maintain market share [64]. - Compliance with evolving data privacy laws requires significant resources, and any failure to comply could result in legal liabilities and damage to the company's reputation [81]. - Cybersecurity incidents could lead to financial penalties and damage to the company's brand, as it relies on both internal and third-party IT systems for operations [88]. - The company is subject to Payment Card Industry Data Security Standard (PCI-DSS) compliance, and failure to meet these standards could result in fines and restrictions [93]. Investment and Financial Strategies - The company provided 17.0 million in debt financing to Kirkland's Stores, Inc., including an 8.5millionconvertiblepromissorynote[184].ThecompanyenteredintoanassetpurchaseagreementtoacquiretheBuyBuyBabybrandforatotalpurchasepriceof8.5 million convertible promissory note [184]. - The company entered into an asset purchase agreement to acquire the Buy Buy Baby brand for a total purchase price of 5.0 million [185]. - The company may issue additional shares of common or preferred stock in the future, which could adversely affect trading prices [130]. Market and Economic Conditions - Global conflicts have increased costs and limited availability of resources, impacting commodity pricing and potentially reducing consumer demand [109]. - The company faces risks from tariffs and trade restrictions that could increase product prices and limit access to imported goods, particularly from China [72]. - The evolving business model increases complexity, impacting management, operations, and financial resources [116]. Tax and Legal Matters - The company reported tax contingencies of $3.7 million for both 2024 and 2023, with potential for additional assessments within the next 12 months [195]. - The effective tax rate for 2024 was (0.3)%, a significant decrease from (15.7)% in 2023, influenced by recurring and non-recurring items [216]. Cybersecurity and Technology - The company has established a cybersecurity risk management program guided by frameworks like NIST CSF, overseen by its Board of Directors [143]. - The company acknowledges the challenges posed by evolving cyber threats and has not observed significant impacts from known cybersecurity threats [144]. - Cyberattacks are expected to increase in frequency and sophistication, potentially hindering the company's ability to detect and recover from incidents [90].