Branch Operations and Acquisitions - As of December 31, 2024, the Company operates 185 full-service branches and 11 drive-thru only locations across 42 counties in Upstate New York, six counties in Northeastern Pennsylvania, 12 counties in Vermont, and one county in Western Massachusetts[17]. - In 2024, the Company completed acquisitions of three insurance agencies in New York and two in Florida for a total consideration of 10.3million,including9.6 million in cash[19]. - The Company acquired certain assets of Creative Plan Designs Limited for 5.9millionincashpluscontingentconsiderationvaluedat3.0 million, with net assets acquired totaling 4.5million[20].−ThemergerwithElmiraSavingsBankin2022wascompletedfor82.2 million in cash, enhancing the Company's presence in five counties and adding eight full-service offices[23]. - The Company recorded goodwill of 42.1millionasaresultoftheElmiramerger,withidentifiableassetsacquiredamountingtoapproximately583.6 million[23]. - The Company recorded goodwill of 3.9millionfromthe2024insuranceagencyacquisitions,withnetassetsacquiredtotaling6.4 million[19]. - The Company is expanding its branch presence in densely populated markets including Albany, Buffalo, Rochester, and Syracuse in New York, as well as the Lehigh Valley in Pennsylvania and Springfield, Massachusetts[25]. Employee and Recruitment - The Company employs a total of 2,918 employees, with 2,079 in the Banking and Corporate segment, 459 in Employee Benefit Services, 267 in Insurance Services, and 113 in Wealth Management Services[34]. - The Company continues to engage in partnerships to enhance recruitment efforts, particularly focusing on military and veteran families[40]. Regulatory Compliance and Risks - The Company is classified as a financial holding company and must maintain a "well capitalized" and "well managed" status to engage in certain financial activities[47]. - The Bank's most recent Community Reinvestment Act rating was "Satisfactory," which allows the Company to engage in new activities and acquisitions[49]. - The Company is subject to extensive regulation by the Federal Reserve, OCC, and other federal and state regulators, impacting its operational practices[44]. - The Company expects regulatory reforms under the Trump administration to differ significantly from those under the Biden administration, affecting federal banking agency priorities[44]. - The Bank is required to comply with capital requirements set by the OCC, which may include higher individual minimum capital ratios[53]. - The Company and the Bank are subject to enforcement actions for violations of laws, which can result in civil money penalties exceeding 2millionperday[59].−TheCompanyissubjecttotheCFPB′ssupervisionduetototalconsolidatedassetsexceeding10 billion, which may lead to increased compliance costs[64]. - The Capital Rules require the Company to maintain a Common Equity Tier 1 (CET1) ratio of at least 7% and a capital conservation buffer of 2.5%[72]. - The minimum capital ratios under the Capital Rules include 4.5% CET1 to total risk-weighted assets and 8.0% total capital to total risk-weighted assets[74]. - The Company may face increased operating and compliance costs due to ongoing regulatory changes stemming from the Dodd-Frank Act[69]. - The Company is required to comply with the new anti-money laundering obligations starting January 1, 2026, as mandated by FinCEN[86]. - The Company has approved policies to comply with the USA Patriot Act, which imposes obligations on financial institutions to detect and report money laundering and terrorism financing[87]. - The Company has established policies to comply with OFAC regulations, which impose economic sanctions affecting transactions with designated foreign entities[88]. - The Sarbanes-Oxley Act requires the Company to maintain strict corporate governance and reporting reforms, including increased disclosure obligations[89]. - New CRA regulations effective January 1, 2026, aim to expand access to credit and adapt to changes in the banking industry[91]. - The Company must notify regulators of significant cybersecurity incidents within 36 hours, as per new federal rules[92]. Financial Performance - The Company reported net income of 182.5millionfortheyearendedDecember31,2024,anincreaseof50.6 million, or 38.3%, compared to the prior year, with earnings per share of 3.44,up0.99, or 40.4%[204]. - Net interest income increased to 449.1millionin2024,markingan11.8 million, or 2.7%, increase from the prior year, representing the eighteenth consecutive year of growth[206]. - Noninterest revenues reached record results across all four operating segments: banking, employee benefit services, insurance services, and wealth management services[206]. - The provision for credit losses increased from 2023 due to some degradation in asset quality metrics and an increase in loans outstanding, reflecting continued macroeconomic uncertainty[205]. - The Company's net interest margin for the full year 2024 was 3.04%, a decrease of seven basis points from the prior year, while the fully tax-equivalent net interest margin was 3.07[207]. - The yield on average interest-earning assets increased by 51 basis points compared to the prior year, driven by improved yields on loans, investments, and interest-earning cash equivalents[207]. - Average and ending interest-earning assets increased year-over-year due to strong organic loan growth, while average and ending deposits also rose, primarily from higher governmental deposit balances[208]. - The Company updated its allowance for credit losses (ACL) model in 2024 to incorporate 2023 results and specific forecasts for office property prices and vacancy rates[195]. - A hypothetical downside economic forecast indicated a peak unemployment rate of 8.3% and a cumulative decline in real GDP of 2.6%, which could increase the ACL by approximately 4.7million[195].−TheCompanyperformedqualitativegoodwillanalysesforalloperatingsegments,determiningthatfairvaluesexceededcarryingvalues,thusnoimpairmentwasrecognized[199].−Operatingnetincomefor2024was193.9 million, an increase of 1.2million,or0.6273.6 million, an increase of 17.2million,or6.7296.4 million, an increase from 267.0millionin2023[213].CybersecurityandOperationalRisks−TheCompanyhasdevelopedacomprehensivecybersecurityframeworktomitigaterisksassociatedwithdatabreachesandcyberattacks,whichcouldleadtofinanciallossesandreputationaldamage[155].−TheChiefInformationSecurityOfficer(CISO)leadsthecybersecurityefforts,supportedbyateamwithrelevantcertificationsandexperience[158].−TheCompany’scybersecuritystrategyincludescollaborationwithexternaltechnologypartnerstoenhancedefensesagainstevolvingthreats[160].−TheCompany’sinternalauditdepartmentconductsregularassessmentsofthecybersecurityprogramtoensureeffectivenessandcompliancewithregulatorystandards[161].−TheCompanyhasconductedannualmandatorycybersecuritytrainingforallemployeestoenhanceawarenessofrisks[166].−TheCompanyhasathird−partyserviceprovidermanagementprogramtoassessrisksassociatedwiththird−partyservices[164].−TheCompanyfacessignificantoperationalrisksduetorapidtechnologicalchangesinthefinancialservicesindustry,whichcouldadverselyimpactitsfinancialconditionandresultsofoperations[121].−TheCompanyisexposedtofraudrisksasthesophisticationoffraudulentactivitiesincreases,potentiallyleadingtooperationallosses[122].−TheCompanyreliesheavilyonautomatedsystemsfortransactionprocessing,whichincreasestheriskoferrorsandoperationaldisruptions[125].−Cybersecuritythreatsareontherise,andanybreachescouldresultinsignificantregulatoryconsequencesandreputationaldamage[126].−TheCompanymustcomplywithevolvingdatasecurityandprivacyregulations,whichmayincreaseoperationalcostsandlegalrisks[129].−TheCompanydependsonthird−partyserviceprovidersforkeybusinessfunctions,exposingittoadditionalcybersecurityrisksandpotentialserviceinterruptions[130].EconomicandMarketConditions−TheCompany′sperformanceissignificantlyinfluencedbyregionaleconomicconditions,particularlyinNewYork,Pennsylvania,Vermont,Massachusetts,andNewHampshire[133].−Thefinancialservicesindustryishighlycompetitive,withpressuresthatcouldnegativelyaffecttheCompany′srevenueandprofitability[134].−Changesinequitymarketscanmateriallyimpactthelevelofassetsundermanagement,affectingthedemandforfee−basedservicesandoverallearnings[137].−TheCompanymayneedtorecordimpairmentchargesrelatedtogoodwillandotherintangibleassetsduetovariousadversefactors[139].−TheCompany’sloanportfolioincludes9106.1 million as of December 31, 2024[175]. - The Company paid 11.2millioninrentalfeesforleasedfacilitiesduringtheyearendedDecember31,2024[175].−TheCompanyhas1,898,557securitiesavailableforissuanceunderitsequitycompensationplansasofDecember31,2024[184].ShareholderReturns−TheCompanydeclaredacashdividendof0.46 per share for the first quarter of 2025, continuing its history of regular quarterly cash dividends[180]. - The Board approved a new stock repurchase program for up to 2,628,000 shares, representing 5.0% of the Company's common stock outstanding[187].