Financial Performance - Huawei achieved a total sales revenue of 862.1 billion RMB for the year 2024, meeting expectations[10] - In 2024, Huawei's sales revenue is projected to reach 118.162billion(RMB862.072million),showinganincreasefromRMB704.174millionin2023[31]−Operatingprofitfor2024isexpectedtobe10.878 billion (RMB 79.361 million), with an operating profit margin of 9.2%[31] - Net profit for 2024 is forecasted at 8.577billion(RMB62.574million),adecreasefromRMB86.950millionin2023[31]−HuaweiachievedatotalsalesrevenueofRMB862,072millionin2024,representingayear−on−yeargrowthof22.4140 million[143] Governance and Compliance - The company is committed to compliance and ethical business practices, ensuring adherence to applicable laws and regulations[48] - The company held 3 meetings of the employee representative assembly and 13 board meetings to enhance governance and decision-making processes[48] Industry-Specific Solutions - Huawei's enterprise business solutions in Europe have helped operators increase their market share in the SME sector by about 10%[100] - In the healthcare sector, the company has provided services to over 5,600 healthcare institutions in more than 110 countries and regions[122] - In the education sector, the company has served over 7,800 education industry clients across more than 120 countries and regions[121] - In the aviation sector, the new smart airport solution was completed in just 4.5 months, significantly faster than the usual 12-18 months, with network capacity increased by over 10 times[119] Customer Experience and Support - Customer satisfaction and marketing conversion rates have both increased due to AI-driven intelligent customer service solutions[104] - The self-service rate in the new generation intelligent contact center has improved to 85%, with a first call resolution rate exceeding 90%[149] - Huawei's customer support services ensured the stable operation of over 1,500 networks globally, providing proactive risk assessment and intelligent maintenance solutions[145]