Financial Performance - Total revenue for the three months ended September 30, 2023, was 152million,a2148 million in the same period of 2022[142]. - Net loss for the three months ended September 30, 2023, was 5million,comparedtoanetlossof1 million in the same period of 2022[142]. - Total revenue for the three months ended September 30, 2023, increased by 4million,or220 million, or 5%, compared to the same period in 2022[180]. - Gross profit for Q3 2023 was 59,499,000,downfrom63,464,000 in Q3 2022, representing a decrease of 4.9%[212]. - Non-GAAP gross profit for Q3 2023 was 65,696,000,comparedto68,791,000 in Q3 2022, a decline of 3.1%[212]. - Non-GAAP gross margin for Q3 2023 was 55%, down from 57% in Q3 2022[212]. - Net loss for Q3 2023 was (5,130,000),comparedtoanetlossof(802,000) in Q3 2022[215]. - Non-GAAP net income for Q3 2023 was 6,347,000,comparedto7,998,000 in Q3 2022, a decrease of 20.7%[215]. - Adjusted EBITDA for Q3 2023 was 13,758,000,upfrom12,784,000 in Q3 2022, an increase of 7.6%[218]. Revenue Sources and Retention - 78% of revenue for the three months ended September 30, 2023, was derived from recurring sources, compared to 79% in the same period of 2022[151]. - The dollar-based net retention rate for the three months ended September 30, 2023, was 104%, down from 109% in the same period of 2022[148]. Expenses and Margins - Cost of revenue for the same period increased by 7.7million,or959 million, a decrease of 4millionfromtheprioryear[168].−Thetotalgrossmarginpercentagedeclinedto3965.6 million, an increase of 0.8million,or10.3 million, or 1%, while sales and marketing expenses increased by 2million,or819.7 million, or 8%, to 261.6millioncomparedto241.9 million in the same period of 2022[181]. - Gross profit for the same period was 174.1million,aslightdecreaseoflessthan1 million from 174.3millionin2022,resultinginatotalgrossmarginof403.6 million, or 5%, to 75.3million,primarilyduetohigherfacilitiesandITexpenses[183].−Salesandmarketingexpensesincreasedby6.1 million, or 9%, to 75.8million,mainlydrivenbyhighersalespersonnelcosts[185].−TotaloperatingexpensesfortheninemonthsendedSeptember30,2023,were199.5 million, an increase of 7.9million,or4191.6 million in 2022[183]. Cash Flow and Financing - Net cash provided by operating activities was 19.7millionfortheninemonthsendedSeptember30,2023,downfrom24.3 million in the same period of 2022[199]. - Net cash provided by investing activities was 26.9million,primarilyfromthesalesandmaturitiesofmarketablesecurities[202].−Netcashusedinfinancingactivitieswas52.7 million, mainly due to the repurchase of 65millionaggregateprincipalamountofthe2026ConvertibleNotes[205].−AsofSeptember30,2023,thecompanyhadcashandcashequivalentsof107.4 million and marketable securities of 31.7million[191].−NetcashprovidedbyoperatingactivitiesforthethreemonthsendedSeptember30,2023,was23,001 thousand, a decrease of 4.22% from 24,016thousandforthesameperiodin2022[220].−FreecashflowforthethreemonthsendedSeptember30,2023,was18,190 thousand, an increase of 35.67% compared to 13,492thousandforthesameperiodin2022[220].−AsofSeptember30,2023,thecompanyhadcashandcashequivalentsof107 million and marketable securities of 32million[226].−Thecompanyenteredintoa50 million Credit Facility on August 1, 2023, with interest rates tied to a base rate or SOFR[228]. - As of September 30, 2023, the company had 175millionand250 million outstanding from its 2026 and 2028 Convertible Notes, respectively[229]. - There were no outstanding borrowings under the Credit Facility as of September 30, 2023[228]. - The company has not experienced significant fluctuations in interest income due to the short-term nature of its investments[227]. Taxation - The effective tax rate for the three months ended September 30, 2023, was 4.1%, a significant decrease from 53.5% in the same period of 2022[160]. - The effective tax rate for the three months ended September 30, 2023, was 4.1%, significantly lower than 53.5% in 2022, primarily due to increased operating losses in the U.S.[175]. - The effective tax rate for the nine months ended September 30, 2023, was 37.1%, significantly higher than 7.7% in 2022, primarily due to increased operating losses outside the U.S.[187]. - The company recognized an income tax benefit of less than $1 million for the three months ended September 30, 2023, a decrease from the prior year[174]. - The Non-GAAP effective income tax rate for the nine months ended September 30, 2023, was 11.0%, down from 18.6% in the same period of 2022[215]. Legal Matters - The company is involved in multiple lawsuits regarding the failure to bill, collect, and remit certain taxes and surcharges associated with 911 services[238]. - Lawsuits have been filed by jurisdictions including San Francisco, Cook and Kane Counties, and the State of New York, alleging tax-related failures[238]. - The company intends to vigorously defend against these lawsuits, believing it has meritorious defenses[239]. - Future litigation may arise related to number management and intellectual property rights, which could impact the company's resources and operations[239]. Internal Controls - No changes in internal control over financial reporting were identified during the quarter ended September 30, 2023, that materially affected internal controls[234]. - The company is subject to inherent limitations in the effectiveness of internal control over financial reporting, which may not provide absolute assurances[235].