Financial Performance - Net revenues for Q1 2024 were $185,600,000, a slight increase from $183,158,000 in Q1 2023, representing a growth of 1.3%[25] - Total operating expenses for Q1 2024 were $189,632,000, compared to $188,907,000 in Q1 2023, indicating an increase of 0.4%[25] - Net loss attributable to GoHealth, Inc. for Q1 2024 was $9,216,000, slightly higher than the net loss of $9,179,000 in Q1 2023[25] - The company reported a comprehensive loss of $21,351,000 for Q1 2024, compared to a comprehensive loss of $22,538,000 in Q1 2023, reflecting an improvement of 5.2%[29] - For the three months ended March 31, 2024, GoHealth reported a net loss of $21,346 thousand, compared to a net loss of $22,543 thousand for the same period in 2023, reflecting a decrease in losses of approximately 5.4%[39] - The net loss attributable to common stockholders for the three months ended March 31, 2024, was $10.1 million, compared to a net loss of $10.1 million for the same period in 2023[100] - The company reported a net loss of $21.3 million for Q1 2024, slightly improved from a net loss of $22.5 million in Q1 2023[160] Cash and Liquidity - Cash and cash equivalents increased to $97,818,000 as of March 31, 2024, up from $90,809,000 at the end of 2023[31] - Cash and cash equivalents totaled $97.8 million as of March 31, 2024, indicating sufficient liquidity for projected operating and debt service requirements for at least the next twelve months[178] - Net cash provided by operating activities was $12.5 million in Q1 2024, down from $20.5 million in Q1 2023[179] - Net cash provided by operating activities decreased to $12.5 million for Q1 2024, down from $20.5 million in Q1 2023, a decrease of 39% driven by working capital components[183] - Net cash used in investing activities increased to $4.6 million for Q1 2024, up from $2.2 million in Q1 2023, primarily due to increased capitalized internal-use software related to new technology[185] - Net cash used in financing activities decreased to $0.9 million for Q1 2024, compared to $2.4 million in Q1 2023, reflecting a $1.4 million paydown of debt that did not occur in Q1 2024[186] Assets and Liabilities - Total assets decreased to $1,395,258,000 as of March 31, 2024, down from $1,499,570,000 at the end of 2023, a decline of 6.9%[31] - Total stockholders' equity attributable to GoHealth, Inc. was $225,875,000 as of March 31, 2024, down from $231,014,000 at the end of 2023, a decrease of 2.2%[31] - GoHealth's total liabilities increased to $366,202 thousand as of March 31, 2024, compared to $357,023 thousand at the beginning of the year, reflecting an increase of approximately 2.3%[36] - The Company’s total long-term debt as of March 31, 2024, was $410.3 million, down from $422.7 million as of December 31, 2023[62] Revenue Breakdown - Commission revenue for the three months ended March 31, 2024, was $79.7 million, down from $97.5 million in the same period of 2023, a decrease of 18.3%[106] - Non-agency revenue increased significantly to $85.9 million for the three months ended March 31, 2024, compared to $45.0 million in the same period of 2023, reflecting an increase of 90.5%[106] - Commission revenue for the three months ended March 31, 2024, was $81,162,000, a decrease of 17.4% from $98,265,000 in the same period of 2023[114] - Aetna represented 29.9% of total revenue for the three months ended March 31, 2024, compared to 6.1% in 2023, indicating a significant increase in reliance on this customer[116] Operating Expenses - Interest expense for Q1 2024 was $17,951,000, an increase from $16,891,000 in Q1 2023, representing a rise of 6.3%[25] - The company experienced a decrease in share-based compensation expenses, reporting $1,783 thousand in Q1 2024 compared to $4,444 thousand in Q1 2023, a reduction of approximately 60%[39] - Marketing and advertising expenses rose by 15.4% to $52.8 million, accounting for 28.4% of net revenues, driven by enhanced targeted marketing efforts[147][148] - Consumer care and enrollment expenses increased by 13.9% to $47.9 million, representing 25.8% of net revenues, attributed to a higher agent headcount[149] - Operating expenses totaled $189.6 million for the three months ended March 31, 2024, compared to $188.9 million in the prior year[145] Strategic Initiatives - The company aims to simplify the health insurance enrollment process for Medicare-eligible consumers, leveraging a scalable technology platform and a high-touch consumer care team[41] - The company has shifted its focus from traditional Medicare enrollment to a Medicare engagement model, enhancing consumer relationships and support[134] - The vConnect program, launched in Q2 2023, allows the company to offer enrollment and engagement services to external partners, moving away from the traditional agency structure[135] - The company is investing in technology enhancements, including Customer 360 and PlanFit CheckUp, to improve consumer experience and operational efficiency[137][138] - GoHealth, Inc. is exploring market expansion opportunities in new geographic regions, aiming to increase its market share by C% over the next two years[213] Future Outlook - GoHealth, Inc. provided an optimistic outlook for the upcoming quarters, projecting revenue growth of B% for the full year 2024[213] - The introduction of the CMS Final 2025 Marketing Rule is expected to impact Medicare Advantage plans and consumer shopping behaviors, necessitating strategic adjustments[140] Workforce and Restructuring - The restructuring initiatives led to the elimination of 828 full-time positions, representing approximately 23.7% of the workforce, to optimize costs[129] Legal and Compliance - The company has accrued $12,000,000 for legal proceedings related to the Securities Class Action and the Derivative Action, with $10,500,000 paid towards the settlement as of March 13, 2024[125] - Management concluded that internal control over financial reporting was effective as of March 31, 2024, ensuring reliability in financial reporting[198] - There were no material changes in risk factors from those disclosed in the 2023 Annual Report on Form 10-K[204]
GoHealth(GOCO) - 2024 Q1 - Quarterly Report