McDonald's to end AI drive-thru experiment after errant orders — including one that added bacon to ice cream
McDonald’s is reportedly planning to end its artificial intelligence-powered automated drive-thru order-taking experiment at more than 100 locations after angry customers reported receiving items they didn’t order.The gaffes including adding nine sweet teas to one customer’s order and giving another customer an ice cream cone topped with bacon.The Chicago-based fast food chain and IBM partnered on the pilot program two years ago at select franchises.But the company recently informed franchisees in a recent ...