Wyndham Hotels (WH) Unveils Connect Platform, Boost Offerings

Management is optimistic and anticipates the initiative to foster strong guest relationships and financial gains in the upcoming periods. Currently, the company rolled out Wyndham Connect to nearly 2,000 hotels in North America. The company has integrated AI across its operations to enhance efficiency and service quality. In their call centers, AI provides real-time coaching and handles calls, allowing agents more time to assist guests. The company implemented an easy-to-access chatbot within the mobile app ...