ERIC's Vonage Partners With CRM to Boost Customer Service: Stock to Gain?

Vonage, a wholly owned subsidiary of Ericsson (ERIC) , recently joined Salesforce Inc's (CRM) Bring Your Own Channel for Contact Center as a Service (BYOC for CCaaS) pilot program. The BYOC for CCaaS program will enable users of Vonage Premier for Salesforce Service Cloud Voice to incorporate Vonage's omnichannel and AI-powered features into their existing contact center solutions while also utilizing Salesforce's Live Agent Assist and Analytics. This integration is expected to facilitate communication acro ...