Duke Energy Florida is here to help customers impacted by Hurricane Helene

Core Points - Duke Energy Florida is actively engaged in power restoration efforts in areas severely affected by Hurricane Helene, particularly in Pinellas County's barrier islands [1][2] - The company has established estimated times for power restoration, with most areas expected to be restored by 11:59 p.m. on October 4 and some by 11:59 p.m. on October 5 [2] - Duke Energy Florida is providing customer care units in impacted areas to assist customers with inquiries and account issues [3] Company Operations - Duke Energy Florida owns 12,300 megawatts of energy capacity and serves 2 million customers across a 13,000-square-mile area in Florida [7] - The parent company, Duke Energy, serves 8.4 million customers across multiple states and has a total energy capacity of 54,800 megawatts [8] Customer Support and Resources - Customers needing assistance with electrical service damage must contact Duke Energy Florida for an onsite evaluation and subsequent steps for restoration [3][4] - The company offers resources for customers struggling to pay utility bills, accessible through their website or by phone [6] - Duke Energy Florida emphasizes the importance of vigilance against scams post-storm, providing guidance on how to protect personal information [5] Clean Energy Initiatives - Duke Energy is committed to a clean energy transition, aiming for net-zero methane emissions from its natural gas operations by 2030 and net-zero carbon emissions from electricity generation by 2050 [9] - The company is investing in electric grid upgrades and cleaner energy sources, including renewables and energy storage [9]