Quhuo's Homestay Sector Hits New Highs During National Day with Multiple Initiatives to Enhance Guest Experience

Core Insights - Quhuo Limited's homestay division, Chengtu Home, reported a significant increase in performance during the National Day holiday, with GMV rising 92% year-over-year and average daily GMV increasing by 123% [1][7] - Chengtu's peak occupancy reached 90% of available rooms during this period, reflecting strong demand in the local life services market [1] Business Performance - Approximately 765 million domestic trips were made in China during the National Day holiday in 2024, marking a 5.9% increase year-over-year, which contributed to Chengtu's strong performance [2] - Chengtu initiated a business upgrade in September 2024 to enhance guest experiences and differentiate itself from competitors [2] Product Offering - On September 1, 2024, Chengtu launched its own booking platform with 2,000 high-quality listings across 51 cities in China, offering six functional room types tailored to various consumer needs [3] - The room types include Care, E-sports, Business Travel, Family, Cinema, and Elegant Retreat, allowing for customized accommodation solutions [3] Service Quality and Customer Experience - Chengtu focuses on addressing key consumer concerns such as accurate property listings, easy booking, fair pricing, and hygiene [4] - The company employs professional photographers for property listings and provides detailed descriptions to help guests plan their trips effectively [5] - Chengtu has simplified the booking process through its new platform and prohibits price hikes during holidays, ensuring fair pricing [5] Hygiene and Safety Measures - Chengtu has implemented a comprehensive hygiene and safety system, including smart locks and self-service check-ins to enhance guest privacy and security [6] - The cleaning team follows strict protocols to ensure high cleanliness standards, including thorough cleaning and linen changes between stays [6] Customer Feedback and Continuous Improvement - Chengtu values guest feedback and uses it to guide service improvements, which has contributed to steady growth compared to previous holidays [7] - The company aims to enhance customer experience and expand product lines to boost satisfaction and competitiveness in the homestay market [8]