J.D. Power Ranks Piedmont Natural Gas No. 1 for Residential Customer Satisfaction Among Large Gas Utilities for South Region

Core Insights - Piedmont Natural Gas has achieved the No. 1 ranking in customer satisfaction for residential natural gas service in the South among large utilities for the third consecutive year according to the J.D. Power 2024 Gas Utility Residential Customer Satisfaction Study [1][5] Group 1: Customer Satisfaction - The company topped seven other utilities in the South Large segment, demonstrating consistent performance in customer satisfaction [1][5] - Piedmont Natural Gas received high rankings in key study factors including billing and payment, corporate citizenship, and customer care [3] Group 2: Study Details - The 2024 Gas Utility Residential Customer Satisfaction Study was based on responses from 63,363 online interviews conducted from January 2024 through October 2024 among residential customers of the 86 largest gas utility brands in the U.S., representing over 64.6 million households [4] Group 3: Company Overview - Piedmont Natural Gas, a subsidiary of Duke Energy, serves more than 1.2 million residential, commercial, industrial, and power generation customers across North Carolina, South Carolina, and Tennessee [5]