中国平安2024：速度与质量并重，打造理赔服务新标杆

Insurance Claims and Customer Service - The company paid a high claim of 144 million yuan to a tech company for production line damage caused by a power outage, marking the highest single claim of the year [10] - A customer received a claim payment in just 53 seconds using the "111极速赔" service, showcasing the company's fast claim processing capabilities [10] - The company provided a multi-disciplinary consultation service for a cancer patient, avoiding unnecessary surgery and finding the most suitable treatment plan [7] High-Value Claims - A customer received a total of 42.5 million yuan in claims and premium exemptions after a successful appeal for a pathology report [11] - A customer who passed away due to acute myocardial infarction received a claim of 24 million yuan, the highest personal insurance claim of the year [17] - A customer with acute leukemia received 20 claims totaling 2.06 million yuan over two years [14] Special and Complex Claims - The company handled a unique claim involving a car colliding with a helicopter, reducing the repair cost by 2 million yuan from the initial estimate of 3.2 million yuan [3][13] - The company paid over 626 million yuan in claims following the impact of Typhoon "摩羯" in Hainan [15] - The company used its "鹰眼" system to predict weather and mitigate flood damage, investing 370,000 yuan to prevent larger losses [16] Customer-Centric Initiatives - The company helped a customer recover a forgotten policy from 20 years ago by locating the customer through community assistance [19] - The company provided timely support to a customer's family after the customer's sudden death, offering condolences and processing a high-value claim [17] - The company protected 15,000 acres of farmland from flood damage, reducing potential losses by 4.5 million yuan and paying out 15.875 million yuan in claims [5]