The Cigna Group Launches Actions To Drive Positive Change for Customers and Patients

Core Viewpoint - The Cigna Group is initiating a multi-year effort to transform health care experiences for its customers, focusing on systemic change and improved health outcomes [2][4]. Group 1: Key Areas of Focus - The company has identified five key areas to enhance customer health and value [2]. - Initial actions include tying leaders' compensation to customer satisfaction [3]. - An annual Customer Transparency Report will be published starting in early 2026 to track progress [4]. Group 2: Specific Actions - Evernorth Health Services will ensure patients benefit from lower negotiated prices for medications [5]. - The company aims to simplify access to care, provide better support, enhance value, ensure accountability, and maintain transparency [6]. - Cigna Healthcare will expand its team of advocates for patients with complex conditions and improve administrative processes [7]. Group 3: Governance and Executive Changes - The new Office of Excellence and Transformation will oversee the company's initiatives to improve customer health and accountability [9]. - Dr. David Brailer will lead this office, supported by Chris DeRosa, who will continue overseeing Medicare businesses [10]. - The company is committed to leading the health care industry in patient and clinician support [11]. Group 4: Company Overview - The Cigna Group operates globally, serving approximately 182 million customer relationships and offering products under Cigna Healthcare and Evernorth Health Services [12].