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Walmart slammed over staffing shortages sparking long checkout lines
WMTWalmart(WMT) New York Post·2025-02-14 20:24

Core Viewpoint - Walmart is facing significant customer dissatisfaction due to alleged staffing shortages, leading to long checkout lines and the closure of traditional checkout lanes [1][7]. Group 1: Customer Complaints - Customers have expressed frustration on social media about long wait times at self-checkout areas, with some reporting waits of over 10 minutes [2][4]. - Shoppers have criticized Walmart for closing down checkout lanes and limiting the number of open registers, which exacerbates the wait times [5][8]. - Many customers have noted that despite the presence of employees, they appear to be unengaged and not assisting in reducing the long lines [9][10]. Group 2: Company Response - A Walmart spokesperson stated that decisions regarding self-checkout and staffed registers are made at the manager's discretion, influenced by customer feedback and local business needs [3].