net2phone Introduces Advanced AI Agent

Core Insights - net2phone has launched the net2phone AI Agent, a scalable and customizable virtual agent designed to enhance customer experiences across sales, support, and administrative tasks [1][3]. Company Overview - net2phone is a leading provider of intelligent communications-as-a-service, focusing on businesses and contact centers [1]. - The company is a subsidiary of IDT Corporation, recognized for its innovative cloud-based communication solutions [3]. Product Features - The net2phone AI Agent utilizes conversational AI to engage customers, handle routine inquiries, and execute complex tasks while adhering to business rules and leveraging external APIs [2]. - It supports multiple communication channels, including website, phone, and chat, and is available in multiple languages such as English, Spanish, and Portuguese [2]. - The AI Agent addresses common challenges in sales, support, and staffing, optimizing customer interactions and operational efficiency [3][4]. Market Position - The introduction of the net2phone AI Agent positions the company to help businesses enhance customer interactions and grow profitably [3].