TeleVox Helps Health Systems and Practices Get SMART About Patient Relationship Management at HIMSS® 2025

Core Insights - TeleVox is showcasing its AI-powered virtual assistant, SMART Agent, at HIMSS 2025, aimed at enhancing patient experiences through omnichannel patient relationship management [1][4] - SMART Agent automates routine tasks and provides self-service options for patients, thereby improving staff efficiency and patient care [2][5] - The collaboration between TeleVox and Mosaicx under West Technology Group enhances their product offerings with advanced voice technology and generative AI capabilities [3] Company Overview - TeleVox serves over 7,000 healthcare organizations, providing solutions that integrate with electronic health records (EHR) for personalized patient interactions [6] - The company has a 30-year history of improving healthcare communication, reducing operational burdens, and driving revenue for healthcare providers [6] - TeleVox is part of West Technology Group, LLC, which is managed by affiliates of Apollo Global Management, Inc. [6]