Lowe's(LOW) Prnewswire·2025-03-05 13:00Core Insights - Lowe's has launched Mylow, the first AI-powered home improvement virtual advisor, aimed at enhancing customer service and providing real-time answers to home improvement questions [2][4][5] Company Overview - Lowe's Companies, Inc. is a FORTUNE® 50 home improvement company with over 1,700 stores and approximately 300,000 associates, serving around 16 million customer transactions weekly in the U.S. [8] - The company reported total fiscal year 2024 sales exceeding $83 billion [8] Product Features - Mylow offers customers the ability to ask home improvement questions and receive immediate, conversational answers, making it easier for DIYers to navigate complex projects [4][5] - The virtual advisor links project insights to product discovery, helping customers find the right tools and materials for their projects [5][7] - Mylow is currently available on desktop and mobile web for MyLowe's Rewards members, with plans for voice capabilities and integration into Lowe's app later this year [7] Technology Collaboration - The development of Mylow involved collaboration with OpenAI, reflecting Lowe's commitment to leveraging emerging technologies to improve customer experience [4][5]