Core Insights - Inspirato Incorporated achieved a 2024 Net Promoter Score (NPS) of 71, indicating strong customer satisfaction and loyalty [1][2] - 75% of member responses rated their likelihood to recommend Inspirato as a 9 or 10, reflecting high levels of member satisfaction [1] Customer Satisfaction Metrics - NPS is a recognized measure of customer satisfaction, with Inspirato's scores of 70 for vacation homes and 80 for curated experiences showcasing strong member appreciation [2] - The company's commitment to luxury travel excellence is underscored by consistent high NPS scores over the years [3] Regional Performance - Inspirato's European portfolio was the highest performing region, with a perfect NPS score in Mykonos and over 85 in Italy [3] - Six members-only Experiences received perfect scores, including prestigious events like The Masters and Wimbledon [3] Future Plans - Inspirato plans to host over 25 Experiences globally in 2025, including an expedition cruise in Alaska and a wellness retreat in the desert [3] Company Overview - Inspirato operates as a members-only luxury vacation club, offering exclusive access to curated vacation options and luxury accommodations [4]
Inspirato Achieves Industry-leading Net Promoter Score