TTEC (TTEC) Prnewswire·2025-03-17 20:00Core Insights - TTEC Holdings Inc. is expanding its strategic partnership with Verint to include Verint's CX Automation platform in TTEC Digital's Google GCP cloud contact center portfolio [1][2] - The partnership aims to enhance customer experience (CX) by providing instant access to innovations that improve loyalty, revenue, and efficiency in contact centers [2][3] - AI-powered CX automation is identified as a significant trend in the cloud contact center market, allowing organizations to adopt innovations without costly premise upgrades [3] Company Overview - TTEC is a global innovator in customer experience technology and services, focusing on AI-enabled digital CX solutions [5] - The company operates through TTEC Digital, which designs and manages omnichannel contact center technology, and TTEC Engage, which provides AI-enhanced customer engagement services [5] - Founded in 1982, TTEC has a strong commitment to CX excellence, reflected in high satisfaction scores from clients, customers, and employees globally [5] Partnership Details - The collaboration with Verint will provide a comprehensive suite of consulting, integration, and support services to help customers leverage Verint's capabilities [4] - Verint's CX Automation platform will be integrated into TTEC Digital's cloud offerings, enhancing the overall service quality [2][4] - The partnership is positioned to meet the growing demand for cloud technologies and CX automation solutions [2][4]