Sandbox Banking Partners with Zoom to Integrate Critical Banking Systems

Core Insights - Sandbox Banking, an nCino company, has launched Glyue® for Zoom, an integration app that enhances the Zoom Contact Center for banks and credit unions by linking communication tools with back-office systems [1][4] - The Glyue® app aims to improve operational efficiency and customer experiences by enabling a unified data flow between Zoom's tools and financial institutions' core systems [2][3] Product Features - Key features of Glyue® include AI-driven engagement tools that enhance customer satisfaction and trust by anticipating needs [3] - The app provides real-time access to financial data, allowing agents to have a comprehensive view of account holders, which facilitates faster issue resolution and personalized support [4] - Glyue® integrates with over 14 core banking platforms and more than 50 industry solutions, supporting various functions such as lending, deposits, and CRM [5] Market Impact - Research indicates that CRM functionality can lead to a 47% increase in account holder satisfaction, a 45% boost in sales revenue, and a 39% improvement in cross-selling success among users [2] - The partnership with Zoom is expected to empower financial institutions to leverage advanced communication tools, enhancing both efficiency and customer experience [4][6] Company Background - Sandbox Banking is recognized as a leader in digital transformation for financial institutions, focusing on creating flexible integrations that unlock new revenue streams [5] - nCino, the parent company, serves over 1,800 customers globally, providing a platform that integrates AI and actionable insights to improve banking processes [7]