Western Union Taps AI to Move to ‘Platform Operating Model'

Group 1 - Western Union has launched a partnership with HCLTech focused on artificial intelligence to transition to a "platform operating model" for enhanced agility and scalability [1][2] - The collaboration will leverage HCLTech's digital, cloud, and AI solutions to improve platform and channel capabilities, aiming to deliver innovative customer experiences [2][3] - An advanced technology center will be established in Hyderabad, India, to strengthen Western Union's technological capabilities [2][3] Group 2 - Western Union's new media network business contributed to a 56% revenue growth in its Consumer Services unit during the fourth quarter [3] - The media network allows companies to advertise to Western Union customers, reaching a global audience and engaging consumers in a "commerce mindset" [3] - There is a noted apprehension among 91% of organizations using generative AI regarding its impact on sensitive company-wide data [4]