China Life(601628) 搜狐财经·2025-03-28 10:19Core Viewpoint - The collaboration between China Life Property Insurance Shanxi Branch and Taiyuan Natural Gas Co., Ltd. has led to the innovative launch of the "Gas Comprehensive Insurance," which aims to provide a full-chain risk protection system through technology and service, receiving widespread acclaim from the public for its rapid response and warm service [1]. Group 1: Service Efficiency - The "Gas Comprehensive Insurance" project has demonstrated remarkable efficiency, with a case where a resident reported a water damage incident and received a compensation payment of 4,500 yuan within just 93 minutes after the report [3]. - The insurance company has established a 24-hour emergency response platform, ensuring that incidents are reported within 30 minutes, site investigations are conducted within 2 hours, and payments are made within 24 hours after all necessary documents are submitted [8]. Group 2: Special Group Care - The project emphasizes care for vulnerable groups, such as elderly individuals living alone, by providing not only quick claims processing but also assistance with repairs and site cleanup, showcasing a commitment to comprehensive service [7]. - A "Silver Service Green Channel" has been established to address the needs of the elderly, offering home signing and repair assistance to bridge the digital divide [7]. Group 3: Technological Integration - The insurance company utilizes intelligent monitoring systems and big data risk control models to proactively manage risks, allowing for real-time analysis of gas usage data and early warnings for high-risk points [8]. Group 4: Community Engagement - The company plans to deepen its strategic cooperation with Taiyuan Natural Gas Co., Ltd. to expand insurance coverage and optimize service response mechanisms, while also conducting community safety education activities [9]. - This initiative reflects the commitment of both state-owned enterprises to prioritize the well-being of the public and enhance the quality of life for residents in Taiyuan [9].