TTEC Wins Big at 2025 Stevie Awards with AI-Driven Innovations in Customer Experience and Sales

Core Insights - TTEC Holdings, Inc. has been awarded five 2025 Stevie® Awards for its AI-powered customer experience solutions, highlighting its leadership in the CX technology sector [1][2][6] Awards and Recognition - TTEC received two Gold, one Silver, and two Bronze Stevie® Awards, reflecting its commitment to enhancing customer and employee experiences through AI technology [2][6] - The awards validate TTEC's impact on client outcomes, including improved customer satisfaction and operational efficiencies [3][6] Award-Winning Innovations - Gold – Customer Service Training or Coaching Program of the Year: TTEC Perform, a real-time coaching tool, increased sales conversions by 10% and reduced average handle time by 6% for an insurance client [3] - Gold – Innovation in Sales: TTEC's AI-Powered Service to Sales solution led to a 27% revenue lift per associate for a telecom client in just 15 days [4] - Silver – Customer Service Success: TTEC's training for a medical device company reduced error rates to 0.03% and cut handle time by over 50% [4] - Bronze – Use of Data & Analytics in Customer Service: TTEC Insights helped an automaker client uncover $3.2 million in new revenue potential and reduced coaching time by 53% [5] - Bronze – Best Use of Technology in Customer Service: Addi AI enabled multilingual conversations, reducing interpreter costs by up to 80% in sectors like healthcare and education [5] Company Overview - TTEC is a global innovator in customer experience technology and services, focusing on AI-enabled digital solutions [7][8] - The company serves a diverse range of brands and offers outcome-based solutions that enhance the customer journey across various interaction channels [7][8] - Founded in 1982, TTEC emphasizes the integration of technology and human expertise to deliver superior customer experiences [8]