Southeast Toyota Finance Announces Leadership Changes and New Initiative to Drive Future Growth

Core Insights - JM Family Enterprises announced executive leadership changes at Southeast Toyota Finance to enhance operations and customer experiences through the SPARK initiative [1][4] - The company aims to modernize its services and position itself for long-term success while maintaining high dealer satisfaction [7][8] Leadership Changes - Bill Shope retired after 35 years, leaving a legacy of advancing analytics and launching the SPARK project [2] - Casey Gunnell Jr. was appointed president, bringing 27 years of experience within JM Family and a strong commitment to the company's values [3][4] - Charles Gruszczynski and Michael Hollis were promoted to Group Vice President roles, aligning leadership with strategic goals of the SPARK initiative [4] SPARK Initiative - The SPARK initiative focuses on four key areas: evolving customer experience, competitive financing solutions, leveraging technology for efficiency, and developing a future-ready workforce [9] - The initiative aims to enhance dealer and customer satisfaction, ensuring Southeast Toyota Finance remains a leader in the industry [8][10] Company Overview - Southeast Toyota Finance is a captive financial services company serving 177 Toyota dealers across five southeastern states, offering a range of financing products [10] - The company is recognized for its strong dealer relationships and customer service, consistently ranking high in market share and dealer satisfaction [10][11]