Alkami and Cornerstone Advisors Release New Digital Banking Performance Metrics Report

Core Insights - The 2025 Digital Banking Performance Metrics Report indicates a growing parity in digital banking performance among financial institutions over the past six years, moving away from previous performance tier segmentation [2][3] Digital Banking Performance - The report utilizes a percentile-based benchmarking framework, providing performance data at the 75th percentile, median, 25th percentile, and overall averages, allowing banks and credit unions to evaluate their digital banking performance more effectively [2] Key Findings - Participating financial institutions reporting live chat activity increased by 61% from 2022 [7] - Average bill pay adoption rose to 35% in 2024, up from 29% in the previous two years [7] - Active person-to-person (P2P) payment users as a percentage of digital banking users increased by 8 percentage points to 34% in 2024 [7] - Digital checking account openings as a percentage of total checking account openings grew to 21% in 2024, compared to 16% the previous year [7] - The average number of monthly transactions among consumers using mobile payment capabilities increased by nearly 23% in 2024 from the previous year [7]