KE Holdings Inc. Releases 2024 Environmental, Social and Governance Report

Core Viewpoint - KE Holdings Inc. ("Beike") emphasizes its commitment to enhancing Environmental, Social, and Governance (ESG) strategies, improving service quality, and fostering a sustainable ecosystem in the housing transaction industry, as outlined in its 2024 ESG Report [1][2]. Group 1: Corporate Governance - Beike is dedicated to creating a fair and transparent business environment, integrating sustainability goals into senior management performance evaluations to promote long-term ESG progress [2]. - The company conducted a double materiality assessment in 2024 to identify key ESG issues from both financial and impact perspectives, which will inform its Sustainable Development Strategy [2]. Group 2: Service Quality Improvement - In 2024, Beike introduced the "3+3" platform-wide service commitments for housing transactions, enhancing service quality across its brokerage brands [3]. - A RMB100 million compensation fund was established to protect consumer rights and improve operational security for service providers [3]. Group 3: Professional Development for Service Providers - Beike supports the professional development of service providers through tailored training programs, achieving 100% coverage of real estate agents at Beijing Lianjia, with each agent receiving an average of over 109 hours of training in 2024 [4]. - The Erudite Examination was expanded to include new business areas, with 25 sessions held and nearly 3.2 million participations by the end of 2024 [4]. Group 4: Empowering Services with Technology - Beike utilizes advanced technologies to enhance service efficiency and quality, including the "Beike Immersion" solution for home renovation, which improves project quality control [5]. - Smart technologies were introduced in home rental services, such as the Elderly Guardian program, which monitors the safety of elderly residents [5]. Group 5: Low Carbon Initiatives - Beike integrates green development principles throughout its business operations, establishing the "Lianjia Green Store Standard" in 2024, which includes eco-friendly renovations and smart energy control systems [6].