Cognizant Expands Partnership with Docusign to Enhance Customer Support and Drive Digital Transformation

Core Insights - Cognizant has expanded its partnership with Docusign to enhance customer support and drive digital transformation [1][2] - The collaboration aims to provide innovative intelligent agreement management (IAM) solutions that optimize customer service management and streamline agreement processes globally [2][3] Partnership Details - The multi-year agreement includes comprehensive customer support services for Docusign, covering eSignature, billing inquiries, and technical support [2][5] - Cognizant's expertise in AI and digital transformation will empower Docusign to advance its IAM platform and deliver more efficient solutions to customers [3] Focus Areas - The partnership will focus on real-time customer assistance to quickly address technical issues and inquiries, aiming to improve customer satisfaction [5] - Development of comprehensive training resources to help customers effectively deploy Docusign solutions and achieve business objectives [5] - Enhanced back-office support to improve service management and maintain seamless operations for customers [5] - Onboarding consultations to assist new customers with setup, launch, and management of Docusign solutions [5]