Concentrix Named a Leader in Everest Group's Trust and Safety Services PEAK Matrix® Assessment for Fifth Consecutive Year

Core Insights - Concentrix Corporation has been recognized as a Leader in the Trust and Safety Services PEAK Matrix® Assessment 2025 by Everest Group for the fifth consecutive year, highlighting its significant market impact and successful service delivery [1][2] Company Performance - Among 28 assessed providers, Concentrix ranked third for Market Impact and fourth for Vision and Capability, reinforcing its position as a top performer in the trust and safety industry [2] - The company's focus on integrated AI support is identified as a key strength, particularly in training and managing AI models for clients [3] Service Offerings - Concentrix has developed a new wellness model aimed at enhancing moderator care at scale, utilizing intelligent systems to monitor well-being and support mental health across its global teams [3][4] - The company has made technology investments in areas such as annotation, labeling, content moderation, wellness, identity verification, and analytics, enhancing its human moderation capabilities [4] Industry Context - The demand for trusted partners in ensuring the safety and integrity of online platforms is increasing, driven by challenges in content moderation, policy enforcement, and the deployment of Generative AI models [4]