Starbucks CEO says it's making progress on turnaround. Sales are still falling

Core Insights - Starbucks' second-quarter results were slightly below expectations, with CEO Brian Niccol expressing optimism about the company's turnaround efforts [1][3] - The company is implementing a 'Back to Starbucks' plan, which includes various operational changes aimed at improving customer experience and efficiency [2] Financial Performance - Global comparable sales decreased by 1%, which was worse than the expected decline of 0.59% [3] - In the US, comparable sales fell by 2%, compared to the consensus estimate of a 0.26% decline [3] - Net revenue for the quarter was reported at $8.8 billion, slightly below the Bloomberg estimate of$8.83 billion [3] Operational Changes - Changes implemented since Niccol became CEO include new store furniture and an order sequencing algorithm to enhance service efficiency [2] - Initiatives aimed at improving customer experience include requiring employees to write messages on to-go cups and allowing customers to add milk to their drinks themselves [4]