Starbucks to hire thousands of baristas, scale back automation in bid to win back customers

Starbucks will scale back its automation plans and hire thousands of baristas in a significant shift aimed at winning back customers, CEO Brian Niccol announced Tuesday, as the coffee chain grapples with falling sales and a challenging consumer environment.Niccol, who took the helm of Starbucks in September 2024, acknowledged that previous efforts to cut labor costs by leaning heavily on technology had fallen short.“Over the last couple of years, we’ve actually been removing labor from the stores,” he told ...