Thousands of Personnel Engaged in FirstEnergy's Power Restoration Effort in Pennsylvania and West Virginia

Core Points - FirstEnergy Corp. is actively working to restore power to approximately 150,000 customers who remain without service after a severe storm impacted 380,000 customers on April 29, 2025 [1][2] - The storm is noted as the second worst on record since 2009 in western Pennsylvania, with wind speeds reaching 110-120 mph, causing extensive damage [2] - Over 4,750 resources are deployed 24/7 to restore power, with additional severe weather expected to potentially hinder restoration efforts [1][2] Outage Details - As of the latest update, power has been restored to more than 275,000 customers, with ongoing efforts to restore service to those still affected [1] - Specific outage numbers include approximately 197,000 customers in the West Penn Power area, 107,400 in the Penelec area, 13,600 in the Penn Power area, and 36,300 in the Mon Power area [5] - Estimated times for restoration (ETR) vary by county, with many customers expected to have power restored by May 3 or May 4 [6][7] Restoration Process - FirstEnergy follows a structured restoration process, prioritizing repairs that will benefit the largest number of customers first, including critical facilities [10] - The restoration efforts begin with transmission and substation facilities before addressing isolated issues affecting individual customers [11] - Customers can check their specific outage status and ETR through FirstEnergy's online platforms [12] Customer Support - Free water and ice are being provided to customers without power, available at participating stores [9] - Customers can report outages via phone or text, and are encouraged to prioritize safety during restoration efforts [8][2]