Airbnb is quietly rolling out an AI customer service bot in the US

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb’s U.S. users are already using the AI bot for customer service, adding that the company plans to roll out the feature to all its users in the country this month. “One thing I’ll say about AI [is that] it is definitely making the customer experience easier […] It has already led to a 15% reduction in people needing ...