Concentrix Releases Independent Survey Results: Enterprise Priorities and Generative AI Adoption

Core Insights - The survey indicates a shift in enterprise strategy from cost-cutting to intelligent transformation, emphasizing the use of AI for innovation and enhancing customer experiences [2][7] - Enterprises are prioritizing investments in generative AI and outsourcing budgets over the next two to three years, signaling a long-term transformation focus [7] Group 1: Survey Findings - The survey conducted by Everest Group involved over 450 enterprise leaders globally, focusing on generative AI planning and implementation across various sectors [8] - Key sectors highlighted include Banking and Financial Services, Insurance, Healthcare, and Technology, with a strong emphasis on value creation and AI-human collaboration [2][8] Group 2: Enterprise Priorities - Technology implementation, modernization, and enhancing customer experience are top priorities, surpassing cost reduction and productivity [7] - Enterprises are increasingly valuing partners that offer end-to-end transformation capabilities, particularly those that can operationalize customer-centric goals [7] Group 3: Concentrix Positioning - Concentrix is recognized as a leading partner for intelligent transformation, leveraging its technology investments and integrated capabilities to serve clients effectively [6][7] - The company is frequently considered alongside major IT services and AI tech providers for enterprises looking to design and implement generative AI initiatives [7]