INDUSTRIAL BANK(601166) 新华网·2025-05-22 01:44Group 1 - The core idea of the news is that Industrial Bank Kunming Branch is committed to enhancing consumer protection and contributing to the high-quality development of Yunnan's economy through a comprehensive consumer protection framework [1][2]. Group 2 - The bank has established a leadership group for consumer protection, led by the party secretary and president, and has set up a dedicated consumer protection office with a professional team [2]. - A total of 32 regulations related to consumer protection have been developed, covering the entire process from product design to complaint handling, ensuring a systematic and standardized consumer protection system [2]. Group 3 - The bank has launched various initiatives to address consumer concerns, including setting up "love windows" at 28 branches, providing home services for those with mobility issues, and conducting "smart assistance for the elderly" classes [3]. - The "Xinghua Loan" has been introduced to support the development of highland characteristic agriculture in Yunnan, along with financial literacy activities in rural areas [3]. Group 4 - A comprehensive education system has been established, conducting over 320 financial knowledge dissemination activities in 2024, targeting various demographics [4]. - The bank has implemented a "financial micro-class" weekly at branches and has engaged in targeted outreach in communities, schools, and rural areas to enhance financial awareness [4]. - Innovative promotional methods, including the creation of comics and short videos, have been utilized to expand the reach of consumer protection education through social media platforms [4].