IBM(IBM) Prnewswire·2024-06-11 13:00Company Announcement - Converge Technology Solutions Corp launches Contact Center IQ, a new Generative AI-based solution built on IBM's watsonx platform [1] - Contact Center IQ aims to enhance decision-making, operational efficiency, and self-service options in contact centers through AI insights and conversational AI [1] - The solution empowers agents with simplified access to knowledge management systems [1] Strategic Importance - Converge emphasizes the importance of leveraging advanced AI capabilities to support clients and drive business growth [2] - The company values its long-standing partnership with IBM, which enables the delivery of cutting-edge solutions [2] Market Demand and Client Impact - Contact centers play a critical role in shaping customer loyalty and brand perception [2] - Contact Center IQ addresses market demand by enhancing customer experiences, improving agility, and driving efficiency while reducing costs [2] - Converge client Help at Home highlights the potential of Contact Center IQ to improve customer and caregiver experiences [3] Technology and Partnership - IBM watsonx platform allows enterprises to build scalable, tailored AI solutions for customer service and other core operations [3] - Converge's collaboration with IBM provides enterprises with AI-infused services and solutions that leverage data to improve agent and customer experiences [3] - The solution utilizes IBM watsonx.ai and watsonx.data, enabling businesses to customize AI solutions based on their specific needs [3] Company Overview - Converge Technology Solutions Corp is a services-led, software-enabled IT & Cloud Solutions provider [4] - The company delivers advanced analytics, AI, application modernization, cloud platforms, cybersecurity, digital infrastructure, and digital workplace offerings [4] - Converge supports clients across various industries with advisory, implementation, and managed services expertise [4]