Core Insights - The article discusses the strategic evolution of Blurams Technology in the smart security and IoT sector, emphasizing the transition from broad coverage to deep service enhancement to improve user experience and satisfaction [1][2]. Group 1: Company Strategy - Blurams Technology aims to enhance service experience and user satisfaction by integrating hardware and cloud services into a complete ecosystem [1]. - The company recognizes the need for operational efficiency and service experience improvements to maintain its industry-leading position as it expands its market presence [2]. - The collaboration with EngageLab is intended to explore new benchmarks in automated operations within the IoT industry [1][2]. Group 2: Operational Enhancements - The focus is on deep collaboration between hardware and services, leveraging high user recognition of Blurams' products to promote value-added services like cloud storage and remote management [2]. - The company seeks to upgrade service response through automation tools to meet high standards of real-time and precise service delivery for diverse user needs [2]. - Blurams aims to establish a seamless service experience across multiple global time zones, ensuring timely support for users worldwide [2]. Group 3: EngageLab's Role - EngageLab's Marketing Automation (MA) is implemented to enhance operational strategies, ensuring efficient execution and precise user engagement [4]. - The automation system allows for a full lifecycle of service flow, automatically sending care content to users when they have potential service needs, ensuring continuity of service [4]. - A multi-channel strategy using AppPush and Email is employed to deliver timely security alerts and detailed service reports, ensuring users receive information regardless of their location [4]. Group 4: Value Validation - After deploying EngageLab MA, Blurams' global operations have significantly improved, enhancing service timeliness and user experience [5][7]. - The precision of engagement strategies has led to a notable increase in cloud service subscriptions and accessory repurchase rates [7]. - Automation has optimized human resources by freeing the team from repetitive tasks, allowing them to focus on creative brand growth strategies [7].

Core Insights - EngageLab has launched a new behavioral CAPTCHA solution aimed at enhancing digital engagement and security for businesses globally [1][2]. Group 1: Product Features and Benefits - The behavioral CAPTCHA is designed to combat automated attacks such as fake registrations and data scraping, which pose risks to various industries including finance and e-commerce [2]. - It utilizes AI-driven analysis to distinguish between human users and bots, providing robust protection while maintaining a smooth user experience [3]. - Key features include real-time threat detection, user-friendly gamified challenges, seamless integration capabilities, comprehensive analytics, global compliance with privacy standards, and 24/7 technical support [3][5]. Group 2: Market Impact - EngageLab's CAPTCHA solution is already helping clients reduce fraud, lower operational costs, and enhance customer satisfaction in critical scenarios like account creation and high-value data queries [5]. - The solution aims to balance strong security measures with effortless user journeys, thereby protecting revenue, reputation, and customer loyalty for businesses [5]. Group 3: Company Overview - EngageLab is recognized as a leader in AI-powered omnichannel customer engagement, providing a range of solutions that facilitate seamless interactions across various platforms [6].

Core Insights - EngageLab has launched LiveDesk, an AI-driven customer service platform aimed at enhancing multi-channel customer communication and operational efficiency [1][4] - The platform is designed to address common enterprise customer service challenges, including fragmented communication channels and delayed responses [3][4] Group 1: LiveDesk Features - LiveDesk utilizes AI Agents to handle up to 90% of common customer inquiries, reducing operational costs by 70% [4][8] - The platform supports omnichannel integration, connecting various communication platforms such as social media, SMS, and email for unified customer interaction management [4][6] - AI Agents perform initial screening of inquiries, intelligently routing simple questions while transferring complex issues to Human Agents, enhancing response speed and service quality [4][6] Group 2: Service Modes and Collaboration - LiveDesk offers "Live Chat" and "Smart Ticketing" modes, optimizing resource allocation based on customer inquiry types [4][6] - The smart ticketing system facilitates API creation, automatic assignment, and cross-department collaboration, improving workflow processes [4][6] Group 3: Data Insights and Customer Experience - The platform provides comprehensive data tracking and customer behavior analysis, enabling enterprises to optimize service strategies [4][8] - AI Agents can customize tone and multimedia interactions, enhancing customer satisfaction and brand loyalty [5][8] Group 4: Industry Applications - LiveDesk is applicable across various industries, including e-commerce, software services, and gaming, supporting diverse customer service scenarios [6][8] - The integration of customer service and automated marketing through AI-driven solutions fosters intelligent business growth [6][8] Group 5: Expected Outcomes - The implementation of LiveDesk is projected to boost customer satisfaction to over 90% and significantly enhance customer retention [8] - The platform aims to reduce the workload of customer service teams while achieving an optimal balance between efficiency and cost [8] - Continuous service optimization and precision marketing are expected through the accumulation of customer data insights [8]

Core Insights - EngageLab, in collaboration with China Unicom Global, HKT, and Huawei, has launched the OpenGateway Cross-Operator Converged Authentication Solution, setting a new standard for secure and scalable user authentication across borders [1] Industry Challenges - The expansion of enterprises into international markets necessitates robust identity authentication, yet fragmented operator capabilities and inconsistent standards hinder seamless user verification [2] - Traditional SMS-based authentication methods are prone to fraud and inefficiencies, negatively impacting user experience and business security [2] Solution Overview - OpenGateway combines the strengths of its partners by integrating their number verification and OTP-SMS capabilities into a single API, allowing enterprises to access secure authentication services globally without region-specific adaptations [3] - The solution reduces integration cycles from months to weeks and lowers operational overhead, facilitating rapid deployment in new markets [4] Security and User Experience - OpenGateway employs a dual-layered authentication architecture, utilizing carrier-grade number verification primarily, with SMS verification as a fallback, ensuring high availability and stability [6] - This design effectively prevents fraudulent activities while providing a seamless experience for legitimate users, enhancing conversion and retention rates [6] Developer Benefits - The standardized encapsulation based on the CAMARA framework allows for quick and low-barrier integration, accommodating differences among operators [7] Proven Impact - OpenGateway is already operational in Mainland China and Hong Kong, processing over 20 million authentication requests daily and supporting hundreds of millions of users across various sectors [8] - In finance, fraudulent loan applications have decreased by 60%, while e-commerce has seen a 75% reduction in fake registrations and a 65% cut in marketing resource waste [8] - Social and gaming sectors report a 28% increase in new user retention and a significant drop in complaints, improving the overall digital experience [8] Cost Efficiency - Enterprises utilizing OpenGateway have reported over 50% reduction in long-term maintenance costs and a 40% decrease in anti-fraud expenses, allowing for resource reallocation towards core business innovation [9] Global Expansion - OpenGateway is expanding into Southeast Asia, including Singapore and Indonesia, and is positioned to become the global benchmark for cross-operator authentication, with a modular design that supports rapid rollout [10]

Core Insights - EngageLab has launched a new data center in Istanbul, Turkey, enhancing its global service capabilities and providing a more stable email communication foundation for businesses expanding internationally [1][6][11] Group 1: Global Service Infrastructure - EngageLab Email operates a "dual data center + multi-node" global service network, with core data centers in Istanbul and Singapore, and eight major service nodes worldwide [2] - The Turkey data center addresses challenges such as high email latency and fluctuating deliverability, enabling compliant local business operations in Turkey and surrounding markets [6][10] - EngageLab's services span over 220 countries, processing hundreds of millions of emails daily with an average delivery time of just 3 seconds, serving over 1,000 enterprises globally [7] Group 2: Email Marketing Capabilities - EngageLab Email offers over 100 premium email templates for various marketing stages, utilizing AI for high-converting content creation [3] - The platform features intelligent warm-up capabilities, achieving 99% inbox placement rates through automated A/B testing [5] Group 3: Performance and Security - EngageLab Email implements BIMI certification for enhanced brand recognition and trust, alongside advanced authentication technologies to maintain high domain and IP reputation [4] - The addition of localized IP addresses through the Turkey data center enhances email reputation and strengthens brand image [10]

Core Insights - EngageLab and HelloRide are expanding their partnership to enhance user engagement and operations across Southeast Asia, Australia, and beyond [1] - HelloRide focuses on providing convenient and eco-friendly transportation options, achieving rapid user growth in international markets [3] - EngageLab's AppPush and Email services are integral to HelloRide's strategy for improving user experience and brand influence [1][3] User Engagement and Operations - EngageLab's AppPush service processes over 12 billion messages daily, ensuring real-time notifications for users regardless of their location or device [4] - The platform's intelligent segmentation and personalized push capabilities significantly improve open and conversion rates for HelloRide [4] - EngageLab's omnichannel solutions support automated user operations, enhancing user activity and retention through real-time data monitoring and analytics [6] Email Communication and Growth - HelloRide utilizes EngageLab's email services for various user communications, achieving over 90% global deliverability and a 99% inbox placement rate [5] - Advanced technologies in email services, such as domain warm-up and sender authentication, support HelloRide's international expansion [5] - Real-time data monitoring and intelligent analytics enable continuous optimization of email strategies, boosting user engagement and repeat purchases [5]

Core Insights - EngageLab showcased its omnichannel customer engagement solutions at E-Commerce Expo Asia 2025, attracting significant interest from e-commerce innovators and industry leaders [1][2] - The company's platform integrates various communication channels, enhancing customer engagement and driving higher conversions and retention for e-commerce brands [2][3] Company Overview - EngageLab is a leading provider of AI-powered omnichannel customer engagement solutions, operating in over 220 countries and regions, delivering over 1 million messages per second [8] - The company focuses on innovation and performance, enabling businesses to build lasting relationships with customers [8] Product Highlights - EngageLab's platform includes features such as AppPush, WebPush, Email, SMS, WhatsApp, and OTP, allowing brands to create personalized customer journeys [3][8] - GPTBots, a flagship product under Aurora Mobile, offers end-to-end enterprise AI agent solutions, enhancing operational efficiency and customer support for e-commerce brands [6][9] Keynote Insights - Jerry Yin, Group Vice President of GPTBots & EngageLab, emphasized the importance of true omnichannel engagement in his keynote speech, highlighting how businesses can unify customer touchpoints for better market penetration [4][5] Market Trends - The demand for intelligent, scalable AI solutions in the e-commerce sector is growing, with many brands expressing interest in integrating AI-powered customer support [7][6]

Core Insights - EngageLab has successfully deployed its AppPush and WhatsApp Business API solutions for E-GetS, enhancing user engagement and operational efficiency across Southeast Asia [1][8] - E-GetS is a prominent local services and e-commerce platform in Southeast Asia, with over 3 million app downloads and a diverse service offering [2][4] Group 1: E-GetS Overview - E-GetS operates in Cambodia, Laos, Thailand, and Vietnam, providing services such as food delivery, group buying, e-commerce, and digital payments [2] - The platform serves millions of users in a multilingual and multicultural environment, highlighting its extensive reach and adaptability [2] Group 2: Challenges Faced - E-GetS encountered challenges due to rapid expansion, including fragmented device ecosystems and network instability in Southeast Asia [4][5] - The company faced difficulties in reaching users in their preferred languages and limited engagement on traditional channels [5] Group 3: EngageLab Solutions - EngageLab's AppPush solution addresses the region's fragmented device ecosystem and network issues, ensuring reliable push notification delivery [5][6] - The solution integrates with major channels and adapts notification content to users' language settings, enhancing user experience [6] Group 4: Performance Improvements - E-GetS achieved up to 40% higher delivery rates for notifications compared to industry benchmarks, ensuring critical messages reach users [7] - The implementation of EngageLab's solutions resulted in an 18% increase in Daily Active Users (DAU) and a 22% improvement in order completion rates [10] - Operational costs were reduced by over 20% due to more efficient messaging and cost controls [10]

Core Insights - EngageLab has successfully deployed its AppPush and WhatsApp Business API solutions for E-GetS, enhancing user engagement and operational efficiency across Southeast Asia [1][8] - E-GetS is a prominent local services and e-commerce platform in Southeast Asia, with over 3 million app downloads and a diverse range of services [2][4] Group 1: E-GetS Overview - E-GetS operates in Cambodia, Laos, Thailand, and Vietnam, providing services such as food delivery, group buying, e-commerce, and digital payments [2] - The platform serves millions of users in a multilingual and multicultural environment [2] Group 2: Challenges Faced by E-GetS - E-GetS encountered challenges due to rapid expansion across multiple Southeast Asian countries, including fragmented device ecosystems and network instability [4][5] - The company faced difficulties in reaching users in their preferred languages and limited engagement on traditional channels [5] Group 3: EngageLab Solutions - EngageLab's AppPush solution addresses the region's fragmented device ecosystem and network instability, ensuring reliable push notification delivery [5][6] - The solution integrates with major channels and adapts notification content to users' language settings, enhancing user experience [6] - E-GetS achieved up to 40% higher delivery rates compared to industry benchmarks, ensuring critical notifications reach users [7] Group 4: WhatsApp Business API Implementation - E-GetS utilizes the WhatsApp Business API for user authentication and customer engagement, recognizing WhatsApp's dominance in the region [8] - The API facilitates secure login through verification codes and real-time service notifications, improving user engagement and satisfaction [10] Group 5: Results and Impact - The implementation of EngageLab's solutions led to an 18% increase in Daily Active Users (DAU) and a 22% improvement in order completion rates [10] - Operational costs were reduced by over 20% due to more efficient messaging and cost controls [10]

Core Insights - E-GetS/Simple Point is facing multiple challenges in user engagement and operations during its rapid expansion in Southeast Asia [2] - The company has partnered with EngageLab to develop a comprehensive omnichannel messaging solution tailored for the Southeast Asian market, integrating AppPush and WhatsApp Business API to enhance user experience and operational efficiency [2] Group 1: Challenges and Solutions - E-GetS/Simple Point is encountering issues related to user reach and operational efficiency as it expands in Southeast Asia [2] - EngageLab's solution combines AppPush and WhatsApp Business API to create a fully integrated messaging system that supports multiple channels, languages, and scenarios, significantly improving user experience and operational efficiency [2] Group 2: AppPush Features - AppPush offers multi-channel support with five global data nodes, including Singapore, ensuring high-speed and stable message delivery across Southeast Asia [2] - The system automatically adapts push content based on user device language, enhancing personalization and interaction rates [3] - The message delivery rate in the Southeast Asian market has increased by up to 40%, ensuring critical notifications reach every user reliably [4] Group 3: WhatsApp Business API Features - Users can receive one-time verification codes via WhatsApp Business API, enhancing the login process [5] - The platform utilizes WhatsApp for real-time notifications regarding order confirmations, delivery progress, payment reminders, and customer service, supporting rich media messages and multilingual templates [5] Group 4: Performance Improvements - The solution from EngageLab has led to a revolutionary improvement in E-GetS/Simple Point's Southeast Asian operations, allowing timely communication in users' preferred languages and channels [6] - Daily Active Users (DAU) have increased by 18%, and order completion rates have improved by 22%, with timely and reliable notifications covering all Southeast Asian markets [7] - Messaging operational costs have decreased by over 20%, enhancing overall ROI [7]