Remitly Global (RELY) FY Conference Transcript

Summary of Remitly Conference Call Company Overview - Company: Remitly - Industry: Digital Remittances and Financial Services Key Points and Arguments 1. Company Vision and Growth: - Remitly aims to transform lives with trusted financial services that transcend borders, focusing on remittances which total $2 trillion annually [5][11] - The company reported a **41$1 billion in revenue** with 16% adjusted EBITDA margins [11][15] 2. Resilience in Business: - Remitly's business model is resilient in various market conditions due to the non-discretionary nature of remittances, where customers consistently send money to loved ones regardless of economic cycles [14][56] - The company has maintained strong customer retention, with 93% of transactions delivered in less than an hour and high app ratings (4.9 and 4.8 stars) [12][13] 3. Foreign Exchange (FX) Management: - Remitly has developed competitive advantages in FX treasury cash management, allowing for real-time cash balance analytics and better pricing adjustments in response to FX volatility [18][20] - The company sent over **$40 billion in volume** last year, leveraging its scale to optimize pricing and reduce FX risk [18][20] 4. **Stablecoin Potential**: - The CEO views stablecoins as a promising technology that could enhance treasury management and offer customers multi-currency accounts, although demand has not yet reached material levels [22][23] - Remitly is actively exploring partnerships and integrations related to stablecoins, but has not yet launched consumer-facing products in this area [24][25] 5. **Alternative Payment Methods**: - The introduction of alternative payment methods like Interact and Pay by Bank has enabled Remitly to reduce transaction costs and improve service speed [29][30] - The company is focusing on direct integrations with local payment rails, such as PIX in Brazil, to enhance transaction efficiency [32] 6. **High Dollar Sender Segment**: - Remitly is targeting high dollar senders by adjusting compliance policies to be more risk-based, allowing for a more seamless experience for larger transactions [37][39] - The company is also expanding into micro-SMB segments, enabling users like freelancers to send payments more easily [41][43] 7. **Market Expansion and Competitive Landscape**: - Remitly is focused on organic growth, with plans to expand its corridor offerings strategically over the long term [60][61] - The company is less than 3$2 trillion remittance market, indicating significant growth potential [56] 8. Customer Acquisition and Marketing: - The cost to acquire customers has been trending favorably due to effective marketing strategies and strong word-of-mouth referrals [51][52] - The company is committed to investing in marketing to sustain growth in the coming quarters [53] 9. Geopolitical Sensitivity: - Remitly is monitoring geopolitical issues, particularly immigration policies, but believes its diversified customer base and established presence mitigate risks [54][56] - The company emphasizes the resilience of remittances during economic downturns, supported by historical data [58][59] 10. Future Opportunities: - The company is exploring embedded finance and additional value-added services to enhance its offerings for customers living abroad [84][85] - Remitly's technical platform has been re-architected to increase innovation speed across multiple areas [84] Other Important Content - The CEO expressed excitement about leveraging generative AI for product development and customer support, indicating a focus on enhancing operational efficiency [78][80] - Remitly's approach to acquisitions remains cautious, with a preference for organic growth unless a compelling opportunity arises [71][72]