American Well Corporation (NYSE:AMWL) Q4 2021 Results Conference Call February 24, 2022 5:00 PM ET Company Participants Dr. Ido Schoenberg - Chairman and Chief Executive Officer Robert Shepardson - Chief Financial Officer Conference Call Participants Ricky Goldwasser - Morgan Stanley Charles Rhyee - Cowen Cindy Motz - Goldman Sachs Glen Santangelo - Jefferies Eric Percher - Nephron Research Stan Bernstein - Wells Fargo Allen Lutz - Bank of America David Larsen - BTIG Jailendra Singh - Credit Suisse Jessica ...

American Well Corporation (NYSE:AMWL) Q3 2021 Earnings Conference Call November 10, 2021 5:00 PM ET Company Participants Ido Schoenberg – Chairman and Chief Executive Officer Keith Anderson – Chief Financial Officer Roy Schoenberg - President and Chief Executive Officer Conference Call Participants Eric Percher – Nephron Research Ricky Goldwasser – Morgan Stanley Charles Rhyee – Cowen Sean Wieland – Piper Sandler Ryan MacDonald – Needham Jailendra Singh – Credit Suisse Stan Bernstein – Wells Fargo Security ...

American Well Corp (NYSE:AMWL) Q2 2021 Earnings Conference Call August 11, 2021 5:00 PM ET Company Participants Ido Schoenberg - Chairman & Co-CEO Keith Anderson - CFO Conference Call Participants Rivka Goldwasser - Morgan Stanley Charles Rhyee - Cowen and Company Eric Percher - Nephron Research Jailendra Singh - Crédit Suisse Sean Wieland - Piper Sandler & Co. Ryan MacDonald - Needham & Company Ravi Misra - Berenberg Donald Hooker - KeyBanc Capital Markets David Larsen - BTIG Allen Lutz - Bank of America M ...

American Well Corporation (NYSE:AMWL) Q1 2021 Earnings Conference Call May 12, 2021 5:00 PM ET Company Participants Ido Schoenberg - Chairman and CEO Keith Anderson - CFO Conference Call Participants Ricky Goldwasser - Morgan Stanley Jack Rogoff - Goldman Sachs Sean Wieland - Piper Sandler Charles Rhyee - Cowen Jailendra Singh - Credit Suisse Eric Percher - Nephron Research Ravi Misra - Berenberg Capital David Larsen - BTIG Donald Hooker - KeyBanc Ryan MacDonald - Needham Glen Santangelo - Guggenheim David ...

Market Opportunities - The current subscription revenue market opportunity for health plan customers is approximately $8.7 billion, while for health system customers it is about $3.7 billion[22]. - The urgent care revenue market opportunity is estimated to be approximately $18.2 billion, and the telepsychiatry visit revenue market opportunity is around $3.9 billion[22]. - The company has identified 802 health systems that could potentially benefit from the Amwell Platform[22]. - There is significant potential to add new clients within core verticals, particularly in Medicare and Medicaid programs, as well as government health services[34]. Platform and Technology - The Amwell Platform supports over 100 unique use cases and can be fully embedded into clients' patient/member portals and provider workflows[11]. - The platform's open architecture enables integration with existing systems, allowing for seamless telehealth delivery within clients' workflows[16]. - The technology platform supports secure data exchange and integration with EHRs, enhancing patient and provider experiences[41]. - The telehealth platform is hosted in secure, redundant data centers designed for high availability and scalability[63]. - The company has a patent portfolio consisting of approximately 40 patents and 7 pending patent applications related to its software and technology[115]. - The company does not currently consider any of its patents to be material to its business[115]. Provider Network - As of December 31, 2020, approximately 68,000 active providers utilized the Amwell Platform to address patient needs across various care types[24]. - The Amwell Medical Group (AMG) consists of over 5,000 multi-disciplinary providers, providing 24/7/365 coverage across all 50 states[20]. - The company employs or contracts with more than 5,000 providers[79]. User Experience and Performance - The platform has achieved an average patient rating of 4.8 out of 5 stars and an average Net Promoter Score (NPS) of 56 across various branded services for the full-year period ended December 31, 2020[18]. - Patients consistently rate AMG providers highly, with an average rating of 4.8 out of 5.0[72]. - The median wait time for urgent care is less than 5 minutes for the 24 months ended December 31, 2020[73]. - The company emphasizes a user-friendly consumer experience, allowing patients to access services anytime, anywhere, through various devices[44]. Financials and Investments - The company has cash and cash equivalents totaling $941.6 million as of December 31, 2020, up from $137.7 million in 2019 and $48.0 million in 2018[462]. - The company held investments totaling $100.0 million as of December 31, 2020, compared to $40.0 million in 2019 and $208.2 million in 2018[462]. - The company does not believe that a 100 basis points change in interest rates would materially affect its financial condition or results of operations[463]. - The company has limited exposure to foreign currency exchange risk, with a substantial majority of revenue denominated in U.S. dollars[464]. Strategic Initiatives - The company aims to drive greater adoption among existing clients by expanding service populations, increasing utilization, adding new modules, and promoting Carepoints[32]. - Continued investment in the Amwell Platform will enhance capabilities, including new technologies like Hospital TV and AI tools for patient engagement[35]. - Strategic partnerships with companies like Cerner and Philips are expected to enhance digital care capabilities and differentiate offerings[36]. - The acquisition of Avizia in 2018 expanded high-acuity care services, and the company plans to pursue further strategic acquisitions to complement organic growth[38]. - The company has entered into a joint venture with Anthem, Inc. to form National Telehealth Network, LLC, which is greater than 50% owned by the company[80]. Compliance and Regulations - The company is subject to civil monetary penalties of up to $25,820 per claim for violations of the federal Stark Law[93]. - Violations of the federal Anti-Kickback Statute may result in civil monetary penalties up to $104,330 for each violation, plus up to three times the remuneration involved[94]. - The False Claims Act imposes fines ranging from $11,803 to $23,607 for each false claim, plus up to three times the amount of damages sustained by the federal government[96]. - The company must comply with HIPAA's breach notification rule, requiring notification to affected individuals without unreasonable delay in case of a breach affecting more than 500 individuals[102]. - The company is regulated by OFAC, which administers economic and trade sanctions based on U.S. foreign policy and national security goals[111]. - The company has internal control policies and procedures to deter prohibited practices related to international operations[109]. - The company may face increased scrutiny from government enforcement authorities if financial arrangements do not fully satisfy applicable safe harbor criteria under the Anti-Kickback Statute[95]. - The company is subject to various state and federal privacy laws, including those that may afford private rights of action to individuals for misuse of personal information[106]. Workforce and Culture - The company supports employees through competitive total rewards programs, including access to telehealth services for employees and their immediate family members[113]. - The company has a strong focus on Diversity, Equality, and Inclusion through various training initiatives[114]. - As of December 31, 2020, the company had 812 employees, with 289 in research and development and 185 in sales and marketing, 96% of whom are based in the United States[112]. Operational Efficiency - The company typically completes client implementation in an average of approximately three months after entering into agreements[118]. - The company has invested heavily in data security, maintaining HITRUST, ISO 2701, and PCI compliance certifications[64]. - The company maintains a 99.9% system uptime across the Amwell Platform, supported by a 24/7 Cyber Command Center[73]. - The company experienced increased visit volumes during the annual flu season, with a notable rise during quarter four and quarter one[118].