Discover Financial Services (DFS) recently struck a strategic partnership with Google Cloud to bring generative AI or gen AI technology to its customer care centers. The technology is expected to improve agent productivity, and enable delivering faster, personalized and efficient resolutions, enhancing customer experience.Per the deal, DFS will leverage Vertex AI, Google Cloud's AI platform, to equip its around 10,000 contact center agents with gen AI-driven tools. This will help the agents to analyze compl ...

Wall Street expects a year-over-year decline in earnings on higher revenues when Discover (DFS) reports results for the quarter ended March 2024. While this widely-known consensus outlook is important in gauging the company's earnings picture, a powerful factor that could impact its near-term stock price is how the actual results compare to these estimates.The earnings report, which is expected to be released on April 17, 2024, might help the stock move higher if these key numbers are better than expectatio ...

Nearly 10,000 customer care agents will be empowered with AI-driven capabilities, leading to faster resolution times and better customer experience RIVERWOODS, Ill., April 9, 2024 /PRNewswire/ -- Cloud Next '24, LAS VEGAS -- Discover today announced a strategic collaboration with Google Cloud to introduce generative AI (gen AI) technology into its customer care centers. This collaboration aims to enhance the customer and agent experience, and improve agent productivity, offering faster, more personalized, a ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K (Mark One) Commission File Number 001-33378 DISCOVER FINANCIAL SERVICES (Exact name of registrant as specified in its charter) Delaware (Registrant's telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: | Title of each class | Trading Symbol(s) | Name of each exchange on which registered | | --- | --- | --- | | Common Stock, par value $0.01 per share | DFS | New York Stock Exchange ...

Discover Financial Services Corp. (NYSE: DFS) NEW YORK, Feb. 20, 2024 /PRNewswire/ -- Moore Law PLLC, a law firm focusing on securities litigation located on Wall Street in downtown New York City, is investigating potential claims concerning whether the following proposed mergers are fair to shareholders. Moore Law may seek increased consideration, additional disclosures, or other relief on behalf of the shareholders of these companies. If you remain a Discover shareholder and have concerns about the fair ...

Group 1: Acquisition Details - Discover Financial Services (DFS) will be acquired by Capital One Financial Corporation (COF) in an all-stock deal valued at $35.3 billion, with COF offering 1.0192 shares for each DFS share, representing a 26.6% premium on DFS's closing price of $110.49 on February 16, 2024 [1] - The transaction is expected to close by late 2024 or early 2025, pending regulatory and shareholder approvals [1] Group 2: Financial Performance and Synergies - Discover Financial's adjusted earnings fell 59% year over year in Q4 2023, indicating struggles in generating positive results [2] - The merger is anticipated to create expense synergies of $1.5 billion by 2027, with additional network synergies estimated at $1.2 billion [3] - The combined entity is expected to enhance product offerings through complementary credit card businesses and improve competitiveness in the banking sector [3] Group 3: Market Performance - Discover Financial's shares have increased by 28.6% over the past three months, slightly outperforming the industry average rise of 28% [4]

Capital One Financial (COF -0.95%) has a deal in place to acquire Discover Financial Services (DFS 12.75%) at a significant premium. Discover shareholders are celebrating, as the market sent shares up by 11% as of 10 a.m. ET.A new leader in credit cardsCapital One and Discover are two giants of the banking industry, but they have taken very different approaches to the lending business. Capital One began its life catering to people who have traditionally had trouble securing credit, but as it has grown, it h ...

NEW YORK, Feb. 19, 2024 /PRNewswire/ -- Kuehn Law, PLLC, a shareholder litigation law firm, is investigating potential claims related to the below-listed proposed mergers.  Kuehn Law may seek additional disclosures or other relief on behalf of the shareholders of these companies.  Kuehn Law is investigating whether the Boards of the below companies 1) acted to maximize shareholder value, 2) failed to disclose material information, and 3) conducted a fair process:  Discover Financial Services (NYSE: DFS) cl ...

RIVERWOODS, Ill.--(BUSINESS WIRE)--John Greene, Executive Vice President and Chief Financial Officer of Discover, will present at the 2024 RBC Capital Markets Global Financial Institutions Conference on Tuesday, March 5, 2024, at 11:20 a.m. ET. A link to the live webcast will be posted on the day of the conference to Discover's Investor Relations website at http://investorrelations.discover.com. A replay will be available for 90 days after the conference at the same website address. About Discover Discov ...

RIVERWOODS, Ill.--(BUSINESS WIRE)--Ahead of The Big Game kick-off on Sunday, February 11, Discover will unveil a new commercial from the “Especially for Everyone” brand campaign starring award-winning actress Jennifer Coolidge. In the ad, titled “Robots,” Coolidge finds herself in a relatable situation, calling customer service and expecting to only interact with a robot. “Robots” uses Coolidge’s comedic performance to highlight what can be an irritating expectation consumers have when calling customer s ...