eHealth, Inc. Announces Second Quarter 2024 Results Strong second quarter results driven by Medicare segment growth YoY Raises 2024 Annual Guidance AUSTIN, Texas — August 7, 2024 — eHealth, Inc. (Nasdaq: EHTH), a leading private online health insurance marketplace, today announced its financial results for the second quarter ended June 30, 2024. CEO Comments "eHealth delivered another quarter of strong execution generating significant growth in second quarter Medicare application volume across our agency an ...

AUSTIN, Texas, Aug. 7, 2024 /PRNewswire/ -- eHealth, Inc. (Nasdaq: EHTH), a leading private online health insurance marketplace, today announced its financial results for the second quarter ended June 30, 2024. Please click the PDF link to access the full earnings press release: The earnings press release and earnings presentation can also be accessed on the eHealth Investor Relations website at https://ir.ehealthinsurance.com. View PDFeHealth, Inc. Announces Second Quarter 2024 Results Webcast and Conferen ...

Fran Soistman to Retire as CEO in early 2025, Will Remain on Board of Directors eHealth Board Commences Search for Next CEO AUSTIN, Texas, Aug. 6, 2024 /PRNewswire/ -- eHealth, Inc. (Nasdaq: EHTH), a leading private online health insurance marketplace (the "Company"), today announced that Fran Soistman will retire from his role as Chief Executive Officer upon the appointment of a successor, which is expected to occur by or before the second quarter of 2025. Following his retirement as CEO, Mr. Soistman inte ...

AUSTIN, Texas, July 22, 2024 /PRNewswire/ -- eHealth, Inc. (Nasdaq: EHTH), a leading private online health insurance marketplace, today announced that the company plans to release second quarter 2024 financial results on August 7, 2024. The company will hold an earnings conference call beginning at 8:30 a.m. Eastern Time on August 7th, 2024 to discuss these results. The call will be hosted by eHealth's chief executive officer, Fran Soistman, eHealth's outgoing chief financial officer, John Stelben, and eHea ...

In a recent survey of more than 2,100 Medicare Advantage enrollees, eHealth found: 66% of those who worked with an agent were "very confident" they had selected the right plan for their needs, compared to 55% of those who did not work with an agent. We're Matchmakers. For over 25 years, eHealth has helped millions of Americans find the healthcare coverage that fits their needs at a price they can afford. As a leading independent licensed insurance agency and advisor, eHealth offers access to over 180 health ...

eHealth's Chief Accounting Officer John Dolan to be Named Chief Financial Officer AUSTIN, Texas, May 30, 2024 /PRNewswire/ -- eHealth, Inc. (NASDAQ: EHTH) (eHealth.com), a leading online private health insurance marketplace, announced today that John Stelben, its chief financial officer (CFO), is returning to retirement and will depart the company at the end of August 2024. Mr. Stelben will serve as a retained advisor through the end of 2024 to ensure a seamless transition. John Dolan, eHealth's chief accou ...

94% of Gen Xers and Millennials say they are entitled to healthcare coverage in retirement eHealth's original research is based on a general population survey of more than 1,000 Americans age 28 through 59. The survey was conducted through a third-party survey tool in May of 2024. Additional methodology information can be found in the report. About eHealth (NASDAQ: EHTH) We're Matchmakers. For over 25 years, eHealth has helped millions of Americans find the healthcare coverage that fits their needs at a pri ...

Membership Growth and Retention - For the three months ended March 31, 2024, total approved members grew by 1% to 98,259 compared to 97,576 in the same period of 2023, driven by a 10% increase in Medicare approved members[131]. - The company implemented a retention strategy that includes updating the member onboarding experience and launching a loyalty program aimed at improving member retention[126]. - The company is focused on diversifying revenue streams and enhancing enrollment quality and member retention as part of its fiscal 2024 growth strategy[124]. - The company observed improvements in constrained lifetime values (LTV) across all Medicare-related plans, indicating better retention and conversion rates[125]. - The number of Medicare Advantage approved members increased by 9% to 65,750, while Medicare Supplement approved members rose by 35% to 6,182[131]. Financial Performance - Total revenue for the three months ended March 31, 2024, increased by $19.2 million, or 26%, to $92.964 million compared to $73.723 million in the same period in 2023[149]. - Commission revenue rose by $12.9 million, or 19%, driven by a 10% increase in overall Medicare plan approved members[150]. - Revenue from the Medicare segment increased by $20.6 million, or 33%, to $82.4 million for the three months ended March 31, 2024, compared to $61.8 million in the same period in 2023[173]. - The Medicare segment profit improved to $8.3 million for the three months ended March 31, 2024, compared to a loss of $0.6 million in the same period in 2023[175]. - Revenue from the Employer and Individual segment decreased by $1.3 million, or 11%, to $10.6 million for the three months ended March 31, 2024, compared to $11.9 million in the same period in 2023[176]. Expenses and Costs - Customer care and enrollment expenses increased by $7.8 million, or 31%, primarily due to a $5.8 million rise in personnel costs[157]. - Total acquisition cost per MA-equivalent approved member increased by $89, or 12%, to $834 compared to $745 in the same period in 2023[143]. - CC&E cost per MA-equivalent approved member rose by $70, or 20%, to $419, reflecting higher costs associated with benefit advisors[144]. - Variable marketing cost per IFP-equivalent approved member increased by $18, or 45%, to $58, driven by a decline in approved members[144]. - Marketing and advertising expenses increased by $5.9 million, or 18%, primarily due to a $4.0 million rise in variable advertising costs[155]. Cash Flow and Liquidity - Operating cash flow for the trailing twelve months as of March 31, 2024, was $3.3 million, exceeding the target of break-even cash flow for this period[127]. - The company had cash, cash equivalents, and short-term marketable securities of $188.9 million as of March 31, 2024, with operating cash flow of $70.8 million generated during the three months ended March 31, 2024[178]. - Net cash provided by operating activities was $70.8 million for the three months ended March 31, 2024, compared to $60.8 million for the same period in 2023[188][193]. - Cash and cash equivalents increased to $175.0 million as of March 31, 2024, up from $115.7 million as of December 31, 2023[203]. - Total cash, cash equivalents, short-term marketable securities, and restricted cash reached $192.0 million as of March 31, 2024, compared to $124.7 million at the end of the previous year[203]. Debt and Obligations - The company entered into a $70.0 million secured term loan credit facility, with an interest rate of 13.10% as of March 31, 2024, and incurred interest expenses of $2.3 million for the three months ended March 31, 2024[184][185]. - As of March 31, 2024, short-term obligations were $8.5 million for leases and $4.3 million for service and licensing, while long-term obligations were $29.8 million for leases and $0.6 million for service and licensing[181]. - The company issued 2,250,000 shares of Series A convertible preferred stock for an aggregate purchase price of $225.0 million, receiving $214.0 million in net proceeds[182]. Risk and Compliance - The company is exposed to credit risk from contracts with carriers, but considers this risk to be remote[204]. - Legal proceedings may affect the company's operations and financial condition, particularly regarding compliance with regulations[211]. - The company has not engaged in any foreign currency hedging or derivative transactions to date, despite exposure to foreign currency exchange risk[205]. - The company has not experienced material impacts from foreign currency fluctuations historically, but acknowledges potential future risks[205]. Operational Enhancements - The company has begun piloting updated co-browsing technology to enhance interactions between advisors and beneficiaries, expected to improve enrollment quality and sales efficiency[126]. - The company plans to maintain its internal telesales benefit advisors year-round and expects to increase their utilization by expanding ancillary product offerings[201]. - The company plans to resume enrollment growth in its E&I segment in the fourth quarter after implementing operational enhancements[141]. Tax and Financial Reporting - The effective tax rate decreased to 7.3% for the three months ended March 31, 2024, compared to 15.4% for the same period in 2023, primarily due to fluctuations in stock-based compensation adjustments and non-deductible expenses[167]. - Management believes that disclosure controls and procedures are effective, providing reasonable assurance for timely and accurate reporting[207]. - There were no changes in internal control over financial reporting that materially affected the company during the three months ended March 31, 2024[208].

eHealth, Inc. (NASDAQ:EHTH) Q1 2024 Earnings Call Transcript May 7, 2024 8:30 AM ET Company Participants Eli Newbrun-Mintz - Senior Investor Relations Manager Fran Soistman - Chief Executive Officer John Stelben - Chief Financial Officer Conference Call Participants Operator Good morning, everyone, and welcome to eHealth, Inc. Conference Call to discuss the company's First Quarter 2024 Financial Results. At this time, all participants have been placed in listen only mode. The floor will open for your questi ...

Financial Performance - Q1 2024 total revenue reached $93.0 million, a 26% increase compared to $73.7 million in Q1 2023[8, 66] - Q1 2024 GAAP net loss improved to $17.0 million, a $2.9 million improvement year-over-year[5] - Q1 2024 adjusted EBITDA improved to $(1.7) million, a $11.0 million improvement compared to $(12.7) million in Q1 2023[5] - Operating cash flow for the trailing twelve months ended March 31, 2024, was $3.3 million, up from negative $13.2 million a year ago[11, 67, 86] Medicare Segment - Q1 2024 Medicare Advantage approved members increased 9% to 65,750 compared to 60,451 in Q1 2023[52] - Q1 '24 Medicare approved members increased 10% year-over-year[9] - Q1 '24 Medicare non-commission revenue was $11.6 million, with year-over-year growth of more than 100%[71] - Q1 2024 Medicare Advantage LTV increased 6% to $952 from $901 in Q1 2023[37] Amplify - Amplify annual gross margin target of 30%-35%[17] Guidance - The company reiterates its FY 2024 guidance, including total revenue of $450 million to $475 million, GAAP net loss of ($40) million to ($20) million, and adjusted EBITDA of ($5) million to $20 million[46]