Core Insights - Aurora Mobile Limited has launched LiveDesk, an AI-driven customer service platform designed to enhance multi-channel customer communication and improve service efficiency [1][4]. Industry Challenges - Enterprise customer service is facing challenges such as fragmented communication channels, delayed responses, and limited service efficiency, which increase management costs and impact customer satisfaction [3]. LiveDesk Features - LiveDesk utilizes AI Agents to handle up to 90% of common inquiries, reducing operational costs by 70% and supporting omnichannel integration across various platforms [4]. - The platform offers intelligent routing for inquiries, ensuring simple questions are answered automatically while complex issues are escalated to human agents [4]. - LiveDesk includes dual service modes of "Live Chat" and "Smart Ticketing," optimizing resource allocation and enhancing team collaboration [4]. - Comprehensive data insights are provided, allowing enterprises to track customer behavior and optimize service strategies [4]. Application Across Industries - LiveDesk is applicable in various sectors including e-commerce, software services, gaming, and lifestyle services, facilitating pre-sale guidance, after-sale support, and complaint handling [6]. Value Proposition - The launch of LiveDesk aims to improve customer response speed, enhance customer satisfaction to over 90%, and significantly reduce the workload of customer service teams [10].

Core Insights - Aurora Mobile's EngageLab has launched a new AI-driven customer service platform called LiveDesk, focusing on "AI Agent x Human Agent" collaboration to enhance service efficiency and customer experience [1][6] Group 1: Customer Service Challenges - Enterprises face multiple challenges in customer service, including fragmented communication channels, delayed responses, and limited service efficiency, leading to increased management costs [2] - Human agents struggle to provide efficient 24/7 responses, and resource allocation for complex issues often creates bottlenecks, negatively impacting customer satisfaction and business growth [2] Group 2: LiveDesk Innovations - LiveDesk utilizes AI Agents to automatically handle up to 90% of common customer inquiries, reducing operational costs by 70% [3] - The platform supports multi-channel access, integrating various touchpoints such as websites, apps, social media, and SMS for unified customer interaction management [3] - AI Agents provide real-time initial screening of inquiries, efficiently routing simple issues to automated responses while complex queries are seamlessly transferred to Human Agents [3] Group 3: Enhanced Collaboration and Insights - LiveDesk features both "online chat" and "smart ticket" services, allowing precise matching of solutions to customer issues, thereby improving resource allocation and team collaboration [4] - The platform offers comprehensive data tracking and customer behavior analysis, enabling insights into customer satisfaction, ticket handling, and team performance for continuous service strategy optimization [4] - AI Agents can customize interaction styles and support multimedia communication, enhancing the personalization of customer service experiences [4] Group 4: Industry Applications and Growth - LiveDesk is applicable across various industries, including e-commerce, software services, gaming, and lifestyle services, supporting diverse scenarios such as pre-sales guidance, post-sales support, complaint handling, and membership marketing [5] - The AI-driven automation and multi-channel coverage enable seamless integration of customer service and automated marketing, creating a sustainable growth engine for businesses [5] Group 5: Value Proposition - The launch of LiveDesk is expected to significantly enhance customer response speed, with customer satisfaction rates exceeding 90%, thereby increasing customer loyalty [7] - The workload of customer service teams is reduced, leading to effective operational cost savings of 70%, achieving an optimal balance between efficiency and cost [7] - The platform facilitates the accumulation of customer data assets and multi-dimensional insights, driving precise marketing and continuous service optimization [7] - Personalized and intelligent customer experiences help businesses build core competitive advantages in the digital marketplace [7]

Core Insights - Aurora Mobile Ltd. has announced a new enterprise partnership with Beijing Fenbeitong Technology, enhancing its messaging solution, JPush, for corporate expense management in China [2][7]. Group 1: Partnership Details - The collaboration integrates Aurora's JPush with Fenbeitong's financial management platform, aiming to improve user communication and engagement in expense workflows [2][3]. - Fenbeitong previously faced challenges with message delivery, which JPush aims to resolve by providing a stable notification channel for reimbursements and spending alerts [4]. Group 2: Technical Capabilities - JPush supports multiple platforms including Android, iOS, HarmonyOS, Web, and QuickApp, ensuring compatibility with major device notification systems like Huawei, Xiaomi, OPPO, Vivo, and Apple [4][6]. - Aurora's infrastructure is capable of handling tens of billions of daily visits, making it suitable for high-traffic corporate applications [5]. Group 3: User Engagement and Strategic Value - The integration allows for smarter user segmentation, enabling targeted messaging for finance staff and employees [6]. - Aurora believes this partnership will enhance user engagement and retention for Fenbeitong, positioning JPush as a key messaging engine in the enterprise software market in China [7].

Core Viewpoint - Aurora Mobile Limited has partnered with Beijing Fenbeitong Technology Co., Ltd. to enhance messaging efficiency and user engagement through the integration of Aurora Mobile's JPush solution with Fenbeitong's core app [1][6]. Group 1: Partnership Details - The partnership aims to improve user experience by leveraging advanced technology for better messaging efficiency [1][6]. - Fenbeitong, a leading enterprise expense management platform, seeks to provide real-time updates and notifications to its large user base [2][6]. Group 2: Technology Integration - JPush supports multiple operating systems and messaging channels, ensuring consistent notifications across various devices [3][4]. - The integration of JPush has established a stable and intelligent messaging hub for Fenbeitong, enhancing user engagement and retention [5][6]. Group 3: User Experience Enhancement - JPush's features allow for personalized messaging based on user behavior, improving message relevance and click-through rates [4][5]. - The collaboration is expected to deliver smarter and more transparent expense management experiences for enterprise users [7]. Group 4: Company Background - Aurora Mobile, founded in 2011, is a leading provider of customer engagement and marketing technology services in China, focusing on stable messaging solutions for enterprises [8].

Core Viewpoint - Aurora Mobile Limited has partnered with Beijing Fenbeitong Technology Co., Ltd. to enhance messaging efficiency and user engagement through the integration of Aurora Mobile's JPush solution with Fenbeitong's core app [1][6]. Company Overview - Aurora Mobile is a leading provider of customer engagement and marketing technology services in China, established in 2011. The company focuses on delivering stable and efficient messaging services and has developed solutions like Cloud Messaging and Cloud Marketing to support enterprises in achieving omnichannel customer reach [8]. Partnership Details - The partnership aims to improve real-time content delivery and user experience for Fenbeitong's enterprise clients by integrating JPush, which addresses shortcomings of traditional push notifications in terms of coverage, accuracy, and delivery rate [2][5]. - JPush supports multiple operating systems and messaging channels, ensuring consistent and timely notifications for all Fenbeitong users, regardless of their device [3][4]. Technological Features - JPush offers flexible tag and alias management, allowing Fenbeitong to segment users for personalized messaging, which enhances message relevance and click-through rates [4]. - The architecture of JPush can handle tens of billions of daily visits, supporting high concurrency scenarios and ensuring timely delivery of critical notifications [3][5]. User Experience Enhancement - The integration of JPush has led to the creation of a high-performance messaging hub for Fenbeitong, improving user engagement and retention while enhancing the platform's promotional campaign capabilities [5][6]. - This collaboration is seen as a significant step in optimizing user experience and reinforcing Fenbeitong's leadership in enterprise services [6]. Future Outlook - Aurora Mobile will continue to be a trusted technology partner for Fenbeitong, exploring opportunities for user growth and innovative interaction scenarios to deliver smarter expense management experiences [7].

Core Insights - The collaboration between Fenbeitong and Aurora Mobile aims to enhance user experience and information delivery efficiency through the integration of JPush, a professional messaging solution [1][3]. Group 1: Company Overview - Fenbeitong is a leading enterprise expense management platform focused on providing intelligent and transparent expense control experiences for corporate users [1]. - Aurora Mobile, listed on NASDAQ under the ticker JG, is a leading customer interaction and marketing technology service provider in China [1]. Group 2: Technology Integration - JPush is fully compatible with multiple platforms including Android, iOS, HarmonyOS, QuickApp, and Web, ensuring consistent and timely notifications across various devices [2]. - The architecture of JPush supports a daily access volume of over 10 billion, ensuring high concurrency for Fenbeitong's enterprise users [2]. - JPush offers flexible user tagging and alias management, allowing Fenbeitong to implement personalized messaging based on user roles and behaviors, thereby increasing relevance and click-through rates [2]. Group 3: User Experience Enhancement - The integration of JPush has optimized user interaction experiences, increased user activity and retention rates, and improved the efficiency of information dissemination in operational activities [3]. - This partnership represents a significant step for Fenbeitong in enhancing user experience and deepening service capabilities within the enterprise service sector [3]. Group 4: Future Prospects - Aurora Mobile is expected to continue as a trusted technology partner for Fenbeitong, exploring opportunities in user growth, refined operations, and innovative interaction scenarios [3].

Core Insights - Aurora MoonFox Data participated in the Hubbis Investment Forum Hong Kong 2025, focusing on wealth management and investment opportunities in Greater China and globally [1][2] Group 1: Event Overview - The forum featured a vibrant atmosphere with strong attendance from industry professionals, including investment bankers and asset managers, who showed significant interest in MoonFox's alternative data applications [2] - Key discussions revolved around the use of alternative data for investment research, risk management, and asset allocation, highlighting its relevance in the current market [4][6] Group 2: Key Use Cases of Alternative Data - Fund managers emphasized the importance of high-frequency alternative data, such as app activity and offline brand foot traffic, for early detection of market shifts, allowing timely adjustments in sector allocations [4] - Family office representatives noted that MoonFox's indices for offline store traffic and factory throughput provide real-time operational health monitoring for companies, enabling proactive risk management [6] - Private bankers and analysts discussed how online activity indices can track emerging consumer brands' growth, exemplified by Pop Mart's app activity correlating with revenue growth [6][9] Group 3: Insights from Keynote Speech - Max Ma, Senior Analyst at MoonFox Data, highlighted that China's GDP grew by 4.8% year-on-year in Q3 2025, with AI technology becoming a core driver of economic transformation [8] - The generative AI apps reached 471 million monthly active users in September 2025, marking a 12.4% month-on-month increase, which has intensified competition among platforms [8] - MoonFox's alternative data tracks extensive app usage and offline activities, providing investors with insights to anticipate industry trends and validate company fundamentals [9][10] Group 4: Future Outlook - MoonFox Data aims to deepen its presence in the Chinese market, offering forward-looking data solutions to help global investors capitalize on new opportunities in China's evolving economic landscape [12]

Core Viewpoint - Aurora Mobile Limited has entered a strategic partnership with Super 8 Hotels China to enhance guest experiences through the integration of its intelligent push notification solution, JPush, reflecting the growing trend of technology adoption in the hotel industry [1][6]. Company Overview - Aurora Mobile, founded in 2011, is a leading provider of customer engagement and marketing technology services in China, focusing on stable and efficient messaging services for enterprises [8]. Partnership Details - The collaboration aims to build an intelligent messaging hub that supports next-generation hotel service models, enhancing the overall guest experience [1][6]. - JPush will enable Super 8 Hotels to provide real-time, personalized services to guests, addressing the evolving expectations of modern travelers [2][3]. Technological Integration - JPush offers capabilities that allow Super 8 Hotels to deliver scenario-based information tailored to guest profiles, improving service relevance for different customer segments [3]. - The system optimizes end-to-end service workflows, facilitating a seamless digital experience from booking to post-stay engagement [4]. Future Prospects - The partnership is designed to strengthen Super 8 Hotels' digital foundation, enabling consistent service quality while exploring new service models [6]. - Future plans include deeper integration of AI and messaging technologies to further enhance personalized guest experiences [7].

Core Insights - The hotel industry is undergoing a digital transformation, with technology services evolving from auxiliary tools to core competitive advantages [1][2] - Super 8 Hotels in China has partnered with Aurora Mobile's JPush to create an intelligent messaging hub that supports future hotel service models, moving towards personalized experiences [1][3] - The collaboration aims to enhance service efficiency and guest experience through digital solutions that cater to modern travelers' expectations for personalized and immediate services [2][3] Technology Integration - JPush's technology architecture enables Super 8 Hotels to digitally reshape service processes, providing a full journey experience from booking confirmation to in-stay services [2] - The system allows for real-time service responses and accurate service guidance for staff, improving both service efficiency and guest satisfaction [2] - JPush's open architecture supports the continuous expansion of service scenarios, integrating more smart devices and service modules for a comprehensive smart hotel experience [2] Future Developments - Super 8 Hotels plans to deepen its collaboration with JPush, exploring the integration of artificial intelligence with messaging services to create even more intelligent and personalized hotel experiences [3] - This partnership reflects Super 8's strategic vision in digital transformation and offers a practical reference for technological innovation in the hotel industry [3] - By building a robust technological support system, Super 8 Hotels is preparing for the intelligent future of the hotel industry [3]

Core Insights - MoonFox Data, a subsidiary of Aurora Mobile, has launched its Financial Alternative Data Solution to enhance investment decision-making efficiency and accuracy by providing real-time, precise data support [1][12]. Investment Analysis Pain Points - Investment institutions face challenges such as delayed performance forecasting due to a 1–1.5 month information lag, which complicates revenue predictions for listed companies [2]. - Limited data coverage restricts research and consulting institutions to either online or offline data, hindering comprehensive evaluations of corporate operations and industry competition [2]. - Private equity and venture capital firms struggle to validate data-financial linkages, making it difficult to assess enterprise value and investment potential [2]. - Identifying high-growth sectors is challenging for investment institutions, risking missed investment opportunities [2]. Application Scenarios - The solution supports earnings forecasting for public companies, allowing funds and investment banks to predict revenues ahead of earnings releases by integrating various data sources [3]. - Real-time corporate performance monitoring is available for all investment institutions, enabling them to track operational dynamics and identify performance risks or growth signals [8][14]. - Subsector opportunity discovery assists VC/PE and research institutions in rapidly identifying high-growth sectors and screening for top-performing targets [9][15]. - Competitive benchmarking allows corporate strategy and research teams to compare operational performance across multiple companies within an industry [10][16]. Compliance and Data Coverage - MoonFox Financial Alternative Data complies with industry-leading data security and privacy standards, offering historical data tracing since 2019 and flexible output granularity [11]. - The platform covers over 300 listed companies and more than 1,000 brands across A-shares, Hong Kong, and US markets, serving clients like BlackRock and Goldman Sachs [12].