Financial Data and Key Metrics - Net sales increased by 6% to $283.5 million in Q1 2021 compared to Q1 2020, driven by a 4.7% increase in merchandise sales and a 16.8% increase in service sales [28] - Comparable store sales increased by 6.9% in Q1 2021, reflecting strong demand for home improvement projects and growth in the installation business [6][28] - Operating income rose to $13.1 million in Q1 2021, up from $8.8 million in Q1 2020, with adjusted operating income increasing to $14.4 million or 5.1% of net sales [8][31] - Adjusted gross profit improved to $109 million in Q1 2021, with gross margin at 38.5%, down 80 basis points from Q1 2020 due to tariff impacts [16][29] - Net income decreased to $10.6 million in Q1 2021 from $12.2 million in Q1 2020, primarily due to a one-time tax benefit in 2020 [33] Business Line Performance - Installation sales accelerated year-over-year, with growth rates improving sequentially from Q4 2020, driven by strong demand for installation services [11][28] - Pro customer sales remained flat year-over-year, but the company saw higher sales and orders per pro through its trial, scale, and retention programs [13] - Web sales increased by over 70% year-over-year, driven by improvements in the digital platform and mobile app engagement [14] Market Performance - The company opened three new stores in Q1 2021, expanding into new and existing markets, with plans to open 12-15 new stores in 2021 [25][38] - Inventory constraints due to supply chain disruptions resulted in an estimated $8-9 million in lost sales in Q1 2021, similar to Q4 2020 [29][45] Strategic Direction and Industry Competition - The company is focused on four strategic pillars: people and culture, improving the customer experience, driving traffic and transactions, and improving profitability [9][17] - Efforts to diversify sourcing away from China have reduced the percentage of goods sourced from China to 23% in Q1 2021, mitigating tariff impacts [16][55] - The company is investing in digital marketing and rebranding efforts, with a focus on the LL Flooring brand to enhance customer awareness and consideration [16][20] Management Commentary on Operating Environment and Outlook - Management highlighted strong demand for home improvement projects, supported by favorable housing market trends and consumer savings [22] - Supply chain disruptions, including container shortages and domestic lumber constraints, are expected to persist through Q2 2021, with improvements anticipated in the second half of the year [22][45] - The company is cautiously monitoring consumer spending trends as the economy reopens, particularly the potential shift from home improvement to travel and leisure [24] Other Important Information - The company settled two employment litigation matters in April 2021, resulting in a $7.7 million liability accrued in Q1 2021 [30] - Liquidity improved significantly, with $209 million in cash and cash equivalents at the end of Q1 2021, up from $23 million a year ago [35][36] - The company amended its credit agreement, reducing interest expenses and extending the maturity date to April 2026 [37] Q&A Session Summary Question: Supply chain issues and their impact on sales and marketing [43] - Supply chain constraints, including container shortages and domestic lumber availability, are expected to persist through Q2 2021, with improvements anticipated in the second half of the year [44][45] - Marketing spend has been optimized for digital channels, aligning with the company's rebranding efforts [46][47] Question: Moderation in top-line growth in Q1 2021 [49] - The moderation in growth was influenced by a leap year sales event in 2020, severe winter weather in February 2021, and inventory constraints [51] Question: Tariff impacts on gross margins [52] - Tariffs are expected to continue impacting gross margins, but the company is mitigating these effects through pricing strategies and alternative sourcing [53][55] Question: Underlying demand trends and gross margin outlook [56][59] - Strong demand for home improvement projects is expected to continue, but the company is monitoring potential shifts in consumer spending as the economy reopens [57][58] - Gross margins will face pressure from higher transportation and raw material costs, but the company plans to offset these through pricing and promotion strategies [60][62] Question: Pro customer sales and product mix trends [66][70] - Pro customer sales are expected to grow as the company strengthens its value proposition and improves the Pro online experience [67][69] - Consumers are opting for higher ASP products, particularly in premium segments like solid wood and vinyl [71][72]

Lumber Liquidators Holdings, Inc. (NYSE:LL) Q4 2020 Earnings Conference Call March 1, 2021 8:00 AM ET Company Participants Julie MacMedan - Investor Relations Charles Tyson - President and Chief Executive Officer Nancy Walsh - Chief Financial Officer Conference Call Participants Laura Champine - Loop Capital Markets Brian Nagel - Oppenheimer Seth Basham - Wedbush Securities Peter Keith - Piper Sandler Operator Good morning, ladies and gentlemen and welcome to the Lumber Liquidators Fourth Quarter and Full Y ...

Lumber Liquidators Holdings, Inc. (NYSE:LL) Q3 2020 Results Conference Call November 2, 2020 8:00 AM ET Company Participants Danielle O'Brien - IR Charles Tyson - President and CEO Nancy Walsh - CFO Conference Call Participants Laura Champine - Loop Capital Markets David McGregor - Longbow Research Simeon Gutman - Morgan Stanley Brian Nagel - Oppenheimer Seth Basham - Wedbush Securities Peter Keith - Piper Sandler Operator Good morning, ladies and gentlemen, and welcome to the Lumber Liquidators Third Quart ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2020 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-33767 Lumber Liquidators Holdings, Inc. (Exact name of registrant as specified in its charter) | --- | --- | --- | | ...

Lumber Liquidators. (NYSE:LL) Q2 2020 Results Earnings Conference Call August 5, 2020 8:00 AM ET Company Participants Paul Taaffe - IR Nancy Taylor - Chairperson Charles Tyson - President and CEO Nancy Walsh - CFO Conference Call Participants Michael Tessler - Morgan Stanley Laura Champine - Loop Capital Markets Nathan Friedman - Wedbush Securities Operator Good morning, ladies and gentlemen, and welcome to Lumber Liquidators Second Quarter 2020 Earnings Conference Call. As a reminder, ladies and gentlemen, ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2020 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-33767 Lumber Liquidators Holdings, Inc. (Exact name of registrant as specified in its charter) | --- | --- | --- | |----- ...

Lumber Liquidators (NYSE:LL) Q1 2020 Results Conference Call May 28, 2020 8:30 AM ET Company Participants Paul Taaffe - IR Nancy Taylor - Chairperson Charles Tyson - President and CEO Nancy Walsh - CFO Conference Call Participants John Baugh - Stifel Laura Champine - Loop Capital Markets Simeon Gutman - Morgan Stanley Seth Basham - Wedbush Securities Bobby Friedner - Piper Sandler Operator Good morning, ladies and gentlemen, and welcome to Lumber Liquidators First Quarter 2020 Earnings Conference Call. As a ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2020 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-33767 Lumber Liquidators Holdings, Inc. (Exact name of registrant as specified in its charter) | --- | --- | --- | |---- ...