Workflow
平安银行琼海支行多措并举优化外籍来琼人员支付服务

Core Viewpoint - Ping An Bank's Qionghai branch is enhancing payment services for foreign personnel in Hainan, particularly in preparation for the Boao Forum for Asia 2025, focusing on convenience and service experience [1]. Group 1: Payment Services Optimization - The branch has achieved full coverage of ATM cash withdrawal services for foreign cards, supporting UnionPay, VISA, and MasterCard, allowing foreign individuals to withdraw cash at real-time exchange rates [2]. - A simplified account opening service for foreigners has been introduced, featuring bilingual application forms and efficient processing, enabling immediate account usage on the same day [2]. - The branch provides multilingual payment guides in seven languages, including Chinese, English, Japanese, Korean, and Russian, to help foreign individuals understand various payment methods in China [2]. Group 2: Additional Services and Community Engagement - Real-time foreign exchange rates are displayed on in-branch televisions, aiding foreign individuals in financial planning and increasing their understanding of the Chinese financial market [3]. - A "small change wallet" service has been launched to address the issue of cash change for foreign individuals, offering standardized small denomination exchanges at cash counters [3]. - The branch conducts regular promotional activities in local communities to raise awareness of payment convenience and encourage merchants to respect consumer payment preferences [3]. Group 3: Future Plans - The branch plans to continue improving payment services for foreign individuals by enhancing staff training, optimizing cash services, and ongoing promotional efforts, fulfilling its social responsibility [4].