Core Insights - TeleVox has announced a new national group purchasing agreement with Premier, Inc., effective September 1, 2025, allowing Premier members to access pre-negotiated pricing for TeleVox's solutions [1][3] - TeleVox specializes in omnichannel patient relationship management, providing solutions that enhance patient engagement and reduce staff burden [3][5] - Premier serves over two-thirds of U.S. healthcare providers, focusing on improving healthcare through technology and actionable intelligence [4] Company Overview - TeleVox is part of WestCX within West Technology Group and is recognized for its innovation in digital patient relationship management, having received the MedTech Breakthrough Award for Best Practice Management Solution [5] - The company has been operational for over 30 years, helping more than 7,000 healthcare organizations improve patient communication and care delivery [5] - TeleVox's platform integrates with electronic health records (EHR) to facilitate automated, personalized interactions with patients through various communication channels [5] Industry Context - Premier plays a critical role in the healthcare industry by uniting providers, suppliers, payers, and policymakers to enhance healthcare delivery [4] - The collaboration between TeleVox and Premier aims to provide more accessible and personalized care experiences for patients [3][4] - The healthcare sector is increasingly focusing on technology-driven solutions to improve care outcomes and reduce costs [4]

Core Insights - TeleVox has launched the Planned Outreach Program to enhance patient engagement for small practices, addressing the outreach gap in patient care [1][3] - The TeleVox Practice Edition platform has been recognized as the "Best Practice Management Solution" in the MedTech Breakthrough Awards, showcasing its effectiveness in improving healthcare delivery [1][5] Product Features - The Planned Outreach Program includes prebuilt, specialty-specific campaigns and templates for seasonal and recurring care needs, allowing practices to proactively plan outreach [2] - Features such as the Annual Campaign Planning and Smart List Builder facilitate targeted communication by leveraging past appointment data and patient contact lists [2] - Communication can be delivered via SMS or IVR, ensuring convenience for patients, while follow-up features help re-engage non-responsive patients [2] Market Impact - The Planned Outreach Program aims to democratize access to advanced engagement technology for small practices, enabling them to provide proactive care similar to larger health systems [3] - By improving patient follow-up care, such as vaccinations and annual checkups, the program is expected to enhance patient health outcomes and increase practice revenue [3] - The platform reduces manual tasks for staff, improving operational efficiency and allowing for a more personalized patient care experience [3] Company Background - TeleVox is part of WestCX within West Technology Group and has been recognized for its innovation in digital patient relationship management [5] - The company serves over 7,000 healthcare organizations, including hospitals and community health centers, focusing on effective patient engagement and communication [5] - TeleVox integrates its solutions with electronic health records (EHR) to support automated, personalized interactions with patients [5]

Core Insights - TeleVox's Practice Edition has been awarded the "Best Practice Management Solution" in the 9th Annual MedTech Breakthrough Awards, recognizing its impact in the digital health and medical technology market [1][6][11] Company Overview - TeleVox is a leading provider of omnichannel digital patient relationship management technology, utilized by over 7,000 healthcare organizations, including hospitals and community health centers [10] - The company focuses on engaging, educating, and empowering patients throughout their care journey, integrating with electronic health records (EHR) for automated, personalized interactions [10] Product Features - Practice Edition is designed to streamline scheduling processes, enhance patient communication, and support practice growth [3][4] - Key features include automated appointment reminders, no-show follow-ups, digital waitlists, eCheck-in, eBilling, patient surveys, and online reputation management [5][8] - The platform offers a user-friendly appointment calendar and dashboards that integrate seamlessly into existing workflows, reducing staff workload and improving communication quality [4][6] Industry Recognition - The MedTech Breakthrough Awards program highlights innovation in the health and medical technology sector, with this year's nominations reflecting a record-breaking participation from over 18 countries [6][7] - The awards cover various categories, including Telehealth, Patient Engagement, and Medical Devices, showcasing advancements that improve patient care [6][11] Strategic Importance - TeleVox's Practice Edition addresses common challenges faced by medical offices, such as staffing issues, inefficient technology, and poor patient retention, ultimately leading to improved patient experiences and practice productivity [8]

Core Insights - TeleVox has launched Insights360, a cloud-based analytics solution designed to enhance patient call experiences by analyzing every aspect from dial to disconnect [1][3] - The technology records calls within the telecom network and generates patient-centered data, focusing on the customer's perspective rather than the agent's [3][4] Product Features - Insights360 provides customized analytics to identify specific challenges in healthcare organizations, enabling smarter self-service and reduced operational costs [4] - The solution offers actionable insights, such as identifying network connectivity issues, reasons for agent transfers, and analyzing repeat calls for better resolution [4] Industry Context - TeleVox serves over 7,000 healthcare organizations, integrating its patient relationship management platform with electronic health records to facilitate two-way interactions [6] - The company has been in operation for 30 years, focusing on improving healthcare communication and reducing the operational burden on staff [6][7] Upcoming Events - TeleVox will showcase Insights360 at the Becker's Healthcare Annual Meeting from April 28 to May 1 in Chicago, where attendees can participate in live demos and workshops [5]

Core Insights - TeleVox is showcasing its AI-powered virtual assistant, SMART Agent, at HIMSS 2025, aimed at enhancing patient experiences through omnichannel patient relationship management [1][4] - SMART Agent automates routine tasks and provides self-service options for patients, thereby improving staff efficiency and patient care [2][5] - The collaboration between TeleVox and Mosaicx under West Technology Group enhances their product offerings with advanced voice technology and generative AI capabilities [3] Company Overview - TeleVox serves over 7,000 healthcare organizations, providing solutions that integrate with electronic health records (EHR) for personalized patient interactions [6] - The company has a 30-year history of improving healthcare communication, reducing operational burdens, and driving revenue for healthcare providers [6] - TeleVox is part of West Technology Group, LLC, which is managed by affiliates of Apollo Global Management, Inc. [6]